On-Site Resident Concierge

Tier1usa; New York, Northern (NY, KY); Hybrid; USD 29,000 - 40,000; Full time

Job summary

The Resident Service Advocate at LIVunLtd plays a key role in creating a welcoming and respectful atmosphere across the building’s amenity spaces. You will casually walk through lounges, gyms, pools, and co-working areas, answering questions and helping residents fully enjoy the facilities.

This on-site role suits someone who enjoys community building and ensuring spaces feel safe and inviting for all residents, while upholding guidelines and standards.

Qualifications

• Strong interpersonal and communication skills.
• Calm, professional demeanor in conflict situations.
• Customer service experience preferred.

Responsibilities

• Serve as an on-site presence, greeting residents and providing helpful information about amenity space features, hours, and guidelines.
• Proactively observe resident behavior to gently reinforce community rules and standards.
• De-escalate and mediate minor conflicts with a focus on empathy, diplomacy, and prevention of future issues.
• Report recurring concerns or maintenance issues to property management or the appropriate departments.
• Contribute to a positive and respectful community environment through daily interactions and consistent presence.

Skills

Interpersonal skills

Communication

Conflict management

Job description

The Resident Service Advocate at LIVunLtd plays a key role in creating a welcoming and respectful atmosphere across the building’s amenity spaces. You will casually walk through lounges, gyms, pools, and co-working areas, answering questions and helping residents fully enjoy the facilities.

This on-site role suits someone who enjoys community building and ensuring spaces feel safe and inviting for all residents, while upholding guidelines and standards.