5-Star Front Desk Concierge - Resident Experience Lead

LIVun Ltd.; Asbury Park (NJ); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Growth opportunities

Friendly working environment

Competitive industry compensation

Job summary

LIVunLtd is seeking a Front Desk Concierge to join our team in the surrounding market. The role focuses on greeting residents, providing exceptional customer service, and leveraging knowledge of local venues and travel options to enhance resident experiences.

The ideal candidate has 1–3 years of high-end customer service experience and excellent communication skills, with the ability to manage inquiries, reservations, and events while upholding brand standards.

Qualifications

• 1–3 years of high-end customer service experience
• In-depth knowledge of local businesses, entertainment venues and travel options
• Great instincts and excellent communications skills

Responsibilities

• Represent LIVunLtd's and the property's style and culture
• Greet residents warmly and make them feel welcome
• Be the point of reference for residents needing assistance or information
• Acquire knowledge of premises and nearby venues to make suitable recommendations
• Answer calls, make reservations, take messages and redirect calls
• Respond to complaints and strategize solutions
• Maintain quality service and enforce standards
• Maintain tidy and organized workspace
• Adhere to LIVunLtd policies and procedures
• Perform other duties as needed by the location and manager

Skills

Customer service

Local knowledge

Communication skills

Job description

The Amenity Collective, LIVunLtd's parent company, is North America’s leading provider of single-source solutions across the aquatics, fitness, and recreation industries. We deliver customized services—staffing, construction, design, consulting, and operations—to supercharge long-term success for clients and their aquatics, fitness, and recreation spaces.

LIVunLtd is looking for a Front Desk Concierge to join our growing team in the surroundingmarket! The Front Desk Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Concierge will engage with residents, instill a positive and enthusiastic culture within the building and provide the highest level of customer service. This person must possess an in-depth knowledge of local businesses, entertainment venues and travel options. LIVunLtd’s standards for our Concierge are that this individual understands the value of excellence in customer service and can provide 5 star-level services to all residents at all times.

ESSENTIAL RESPONSIBILITIES

• Represent LIVunLtd's and the property's style and embrace the culture of service of the brand.
• Greet all residents in a warm and professional manner, make them feel welcome, anticipate their needs.
• Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, including but not limited to; events, excursions, transportation, dining etc.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Answer phone calls, make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and strategize to find an adequate solution.
• Maintain quality service by enforcing customer service standards; analyzing and resolving customer service problems.
• Be conducive in maintaining an orderly and clean workspace at all times.
• Adhere to all LIVunLtd policies and procedures, and productivity standards.
• Perform other additional duties and responsibilities specific to the location and upon the request of your manager.

SKILLS AND QUALIFICATIONS.

• Qualified candidates must have 1-3 years of high end customer service experience (preferred).
• In-depth knowledge oflocal businesses, entertainment venues and travel options.
• Great instincts and excellent communications skills.

BENEFITS

As a Member of the LIVunLtd Team you can expect:

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website . All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

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