Resident Service Advocate

Tier1usa; New York, Northern (NY, KY); Hybrid; USD 29,000 - 40,000; Full time

Job summary

The Resident Service Advocate at LIVunLtd plays a key role in creating a welcoming and respectful atmosphere across the building’s amenity spaces. You will casually walk through lounges, gyms, pools, and co-working areas, answering questions and helping residents fully enjoy the facilities.

This on-site role suits someone who enjoys community building and ensuring spaces feel safe and inviting for all residents, while upholding guidelines and standards.

Qualifications

• Strong interpersonal and communication skills.
• Calm, professional demeanor in conflict situations.
• Customer service experience preferred.

Responsibilities

• Serve as an on-site presence, greeting residents and providing helpful information about amenity space features, hours, and guidelines.
• Proactively observe resident behavior to gently reinforce community rules and standards.
• De-escalate and mediate minor conflicts with a focus on empathy, diplomacy, and prevention of future issues.
• Report recurring concerns or maintenance issues to property management or the appropriate departments.
• Contribute to a positive and respectful community environment through daily interactions and consistent presence.

Skills

Interpersonal skills

Communication

Conflict management

Job description

The Resident Service Advocate plays a key role in fostering a welcoming, respectful, and enjoyable atmosphere throughout the amenity spaces of a residential building. By proactively walking through lounges, gyms, pools, co-working areas, and other shared spaces, this individual serves as a friendly, knowledgeable resource for residents—answering questions, offering assistance, and encouraging full use of amenities.

Overview

This is a people-focused role ideal for someone who enjoys creating a sense of community and ensuring that shared spaces are safe, respectful, and inviting for all residents.

Key Responsibilities

• Serve as an on-site presence, greeting residents and providing helpful information about amenity space features, hours, and guidelines.
• Proactively observe resident behavior to gently reinforce community rules and standards.
• De-escalate and mediate minor conflicts with a focus on empathy, diplomacy, and prevention of future issues.
• Report recurring concerns or maintenance issues to property management or the appropriate departments.
• Contribute to a positive and respectful community environment through daily interactions and consistent presence.

Qualifications

• Strong interpersonal and communication skills
• Calm, professional demeanor in conflict situations
• Customer service experience preferred

NOTE

The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.

COMPENSATION

The Resident Service Advocateposition with LIVunLtd pays $25 per hour. Being the third party nature of LIVunLtd, salaries are dependent on relevant experience and the location of the position.

LIVunLtd is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.