On site – Remote IT Support Analyst

International Catalyst Services, LLC; Louisville (KY); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a skilled IT Support Analyst to join their dynamic team. This role involves providing essential technical support for equipment setup and troubleshooting, ensuring a smooth work environment across locations. You'll be part of a vibrant culture that values professional development and inclusivity, working closely with talented colleagues to create impactful solutions. If you have a passion for technology and a knack for problem-solving, this opportunity is perfect for you to thrive in a supportive and innovative environment.

Benefits

Professional Development Opportunities

Inclusive Work Culture

Career Advancement Opportunities

Qualifications

• 2+ years of experience in technical support, preferably in a Service Desk environment.
• Advanced English communication skills and ITIL certifications are a plus.

Responsibilities

• Provide technical support for equipment setup and troubleshooting.
• Conduct inventories and execute basic connectivity troubleshooting.

Skills

Technical Support

Problem-Solving Skills

Effective Communication

Inventory Management

Basic Connectivity Troubleshooting

Education

Degree in Computer Engineering

Tools

Windows Operating System

Mac Operating System

Office Software

Job description

On site – Remote IT Support Analyst

We are seeking a talented individual to join our IT Support team at Marsh McLennan. This role will be based in Mexico City. This is an on-site role that has a requirement of working at least four days a week in the office. The candidate will provide essential technical support for equipment setup and troubleshooting, contributing to an efficient work environment both in Mexico and the USA.

We will count on you to:

1. Provide technical support for the initial setup of equipment and receive decommissioned equipment.
2. Conduct inventories and change parts as necessary.
3. Execute basic connectivity troubleshooting to resolve technical issues.
4. Offer technical support at the hands-on level, both by phone and remotely in Mexico and the USA.

What you need to have:

1. Previous experience in technical support, preferably in a Service Desk environment.
2. A degree in computer engineering or a related field.
3. 2 years of experience in technical support.
4. English (Advanced).
5. Certifications in ITIL, 8 plus, or similar.

What makes you stand out:

1. Knowledge of Office software and Windows and Mac operating systems.
2. Effective communication and problem-solving skills.
3. Additional experience in remote technical support.

Why join our team:

1. We help you be your best through professional development opportunities, interesting work, and supportive leaders.
2. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
3. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.