ICT Support Engineer / IT Support Engineer

Advance Delivery Consulting; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Engineer to join their dynamic team. In this role, you will be responsible for installing and configuring client systems, providing exceptional technical support, and diagnosing complex issues. Your expertise in web services, APIs, and networking will be invaluable as you work closely with clients to ensure their needs are met. This position offers a unique opportunity to enhance your skills in a fast-paced environment while maintaining strong client relations and delivering impactful solutions. If you are passionate about technology and client service, this role is perfect for you.

Qualifications

• Bachelor's degree in IT or Computer Science required.
• Proven experience as a Technical Support Engineer.
• Excellent communication skills and critical thinking.

Responsibilities

• Install and configure client computer systems.
• Provide technical support on-site or remotely.
• Diagnose and resolve software, networking, or hardware issues.

Skills

Technical Support

Troubleshooting

Time Management

Interpersonal Skills

Critical Thinking

Education

Bachelor's Degree in Information Technology

Bachelor's Degree in Computer Science

Tools

Perl

Shell Scripting

Job description

Responsibilities:

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

Requirements:

• Bachelor’s degree in information technology or computer science.
• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Experience with scripting languages such as Perl or Shell.
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think critically.