Field Applications Engineer - Pittsburgh

Evertz Microsystems Limited; Mississippi; On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic individual who excels in both technical and customer service roles. This full-time position offers the chance to travel and engage directly with clients, ensuring their systems are effectively installed and maintained. The ideal candidate will possess strong analytical and problem-solving skills, with a solid foundation in computer science. You will be the primary point of contact for customers, providing insights and support while collaborating with internal teams to drive business opportunities. If you are a motivated team player looking to make a real impact, this role is perfect for you.

Benefits

Paid Time Off

Paid Holidays

Medical/Dental/Vision

Company-Paid Life Insurance

Employee Appreciation Events

Qualifications

• Strong computer science fundamentals including algorithms and data structures.
• Ability to provide technical support and training for customers.

Responsibilities

• Travel to customer sites for installation and maintenance.
• Provide on-site and remote technical support.
• Document service activities and customer feedback.

Skills

Analytical Skills

Problem-Solving Skills

Customer Service Skills

Self-Motivated

Team Player

Education

Bachelor's Degree in Computer Science

Diploma in Computer Science

Tools

Python

JavaScript

Bash

Unix Command Line

Linux Tools

PostgreSQL

MySQL

Git

VMware

VirtualBox

Job description

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Quintech Electronics & Communications, Inc.
This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s facilities.

Responsibilities:

• Travel to customer sites for installation, maintenance, and upgrading of systems, including both hardware and software components.
• Provide on-site and remote technical support to ensure successful deployment and operation of products.
• Serve as the primary point of contact for customers, listening to their concerns and needs with professionalism and technical insight
• Act as a liaison between customers and internal teams, especially sales and engineering, to communicate feedback and identify potential business opportunities.
• Document service activities, system performance, and customer feedback in a clear and timely manner.
• Support technical training and onboarding for customers when needed.
• Travel to US-based customers as needed, up to 50-75%
• Provide other duties as assigned and adhere to company policies and procedures

Qualifications:
Minimum qualifications:

• Bachelors Degree or Diploma in computer science or equivalent
• Be results oriented, self-motivated, and a team player
• Strong analytical, research, and problem-solving skills
• Strong computer science fundamentals (logic & discrete mathematics, algorithms, data structures)
• Position may require candidate to meet eligibility requirements for security clearance

Preferred qualifications:

• Python and Javascript
• Shell scripting (Bash) and Unix commandline
• Linux tools and services
• Computer networking and network programming
• Distributed systems and service-oriented design
• Databases (e.g. PostgreSQL, MySQL)
• Version control systems (e.g. git, svn)
• Virtualization technology (e.g. VMware, VirtualBox, KVM)

Position is a full-time, daylight position, M-F 7:30am-3:30pm

Seeking Candidates local to Indiana, PA or Pittsburgh, PA
We offer a competitive salary and excellent benefit package which includes:Paid Time Off, Paid Holidays, Medical/Dental/Vision, Company-Paid Life Insurance, Employee Appreciation Events...and More!
Quintech Electronics and Communications, Inc. (Quintech) is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate, support, and value diversity!
Quintech does not discriminate in employment or recruiting efforts on the basis of race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
All employment decisions are decided based on qualifications, merit, and business needs.
If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
Thank you for considering a career with Quintech!

When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [e-mail]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [e-mail]. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at https://evertz.com/contact/privacy/

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.