On-site Regulatory Supervisor & Compliance Consultant

Florida; Tallahassee (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Florida Department of Health seeks a Regulatory Supervisor/Consultant (SES) in Tallahassee to lead the Nursing Board support team and ensure licensure processing, inquiries handling, and meeting logistics are compliant and timely.

The role requires strong data analysis, regulatory knowledge, and consultative communication. On-site work is required five days a week in Tallahassee, with attention to statutory deadlines and board materials.

Qualifications

• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Experience with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Supervise and lead a team of seven employees, including hiring, training, coaching, performance management, scheduling, leave approval, timesheet approval, and disciplinary actions as appropriate.
• Manage daily workflow for the Board of Nursing Administrative Support Team, ensuring timely and accurate handling of phone, email, and chat inquiries, mail processing, and administrative functions related to licensure and board operations.
• Monitor customer service performance, including call volume, wait times, staffing coverage, and quality of telephone and email responses; ensure calls are answered within the five-minute maximum wait time.
• Oversee Board meeting and agenda support, ensuring agenda materials, meeting notices, minutes, member records, attendance, and website updates are accurate and completed within deadlines.
• Coordinate Probable Cause Panel (PCP) meetings, including scheduling, communication with board members and staff, telephone conference participation, and accurate documentation of minutes.
• Maintain compliance with applicable statutes, policies, procedures, and departmental standards, including requirements for public meeting notices and posting of board materials.
• Serve as a Balanced Scorecard owner for timely preparation and posting of board/council meeting minutes.
• Provide regular feedback, coaching, and performance evaluations to direct reports; document discussions and enforce corrective action when necessary.
• Lead by example with professionalism, accountability, and adherence to policies and deadlines.

Skills

Data analysis

Complaint investigation

Florida statutes/regulations knowledge

Consultative assistance

Planning and organizing

Communication skills

Interpersonal relationships

Tools

Microsoft Office

Job description

Florida Department of Health seeks a Regulatory Supervisor/Consultant (SES) in Tallahassee to lead the Nursing Board support team and ensure licensure processing, inquiries handling, and meeting logistics are compliant and timely.

The role requires strong data analysis, regulatory knowledge, and consultative communication. On-site work is required five days a week in Tallahassee, with attention to statutory deadlines and board materials.