On-Site Regional Resort Tech Support Specialist

Holiday Inn Club Vacations Incorporated; Las Vegas (NV); On-site; USD 45,000 - 70,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated seeks a Regional Resort Technology Support Technician to provide on-site, customer-focused IT support for resorts, sales centers, and offices in a defined region. You will own issue resolution, coordinate with Tech Services, and travel between locations as required.

The role emphasizes hands-on hardware/software support, proactive maintenance, and clear communication with leadership and vendors, with work primarily at the regional resort or sales location.

Qualifications

• At least three years of experience in a related information technology support position.
• Experience installing, configuring, upgrading, securing, and administering PCs and related technology equipment.
• Experience supporting multiple locations, business units, or operational environments is preferred.
• Experience supporting business applications, sales technology, resort systems, or guest-facing technology is preferred.

Responsibilities

• Resort hardware and software support.
• Sales Center hardware and software support.
• Specialty applications support.
• Preventative maintenance.
• Projects.

Skills

Customer-focused support

Windows OS

Network troubleshooting

Communication

Multisite support

Tools

PC hardware

Printers & peripherals

Mobile devices

Job description

Holiday Inn Club Vacations Incorporated seeks a Regional Resort Technology Support Technician to provide on-site, customer-focused IT support for resorts, sales centers, and offices in a defined region. You will own issue resolution, coordinate with Tech Services, and travel between locations as required.

The role emphasizes hands-on hardware/software support, proactive maintenance, and clear communication with leadership and vendors, with work primarily at the regional resort or sales location.