Client Services Coordinator

Milestone Treatment; Merchantville (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Paid time off

Job summary

Milestone Treatment Center in Marlton, NJ is seeking a Client Services Coordinator to connect with clients, alumni, and families, and to help keep people engaged in treatment. This full-time, on-site role emphasizes relationship-building and crisis support.

You will document interactions, coordinate recovery activities, and collaborate with clinical and admissions teams to ensure a coordinated client experience. Salary is $50-60k with comprehensive benefits.

Qualifications

• High school diploma or equivalent is required.
• Experience in substance use treatment, behavioral health, mental health, case management, client services, or similar people-focused environments preferred.
• Understanding of addiction, recovery, and relapse prevention.
• Strong communication and relationship-building skills.
• Ability to handle difficult conversations and de-escalate challenging situations.
• Organized and comfortable managing multiple priorities.
• Able to work independently while collaborating with a multidisciplinary team.
• Compassionate and dependable with individuals at different stages of recovery.

Responsibilities

• Serve as a primary point of contact for clients, alumni, and their families.
• Build strong relationships with clients throughout their treatment and recovery journey.
• Help reduce AMA discharges by identifying concerns and helping clients remain engaged in treatment.
• Reach out to clients and alumni who have disengaged from treatment and help connect them with appropriate support.
• Provide crisis intervention and de-escalation support when needed.
• Maintain regular communication with families and provide appropriate resources and updates.
• Plan and coordinate alumni events, recovery activities, and support groups.
• Document client interactions, outreach efforts, and participation accurately and consistently.
• Partner with clinical, admissions, and support teams to provide a coordinated client experience.
• Maintain confidentiality and follow HIPAA and facility policies.

Skills

Strong communication

Relationship-building

De-escalation & crisis support

Organizational skills

Independent yet collaborative

Compassionate & dependable

Education

High school diploma or equivalent

Job description

Client Services Coordinator

Location: Marlton, NJ - On-site
Schedule: Full-time

Make a Difference Beyond the First Call

At Milestone Treatment Center, our work is about helping people move forward. We provide compassionate, individualized substance use treatment while building relationships that support clients throughout their recovery journey.

We’re looking for a Client Services Coordinator who knows how to connect with people, build trust, and remain calm when situations become difficult.

This is a highly visible, relationship-driven role working directly with clients, alumni, families, and our treatment team. You'll help clients stay engaged in treatment, reconnect with individuals who may have stepped away, support families, coordinate recovery-focused activities, and help clients navigate challenging moments.

For someone who genuinely enjoys helping people and wants their work to have a direct impact, this is an opportunity to become an important part of a growing treatment organization.

What You’ll Do

• Serve as a primary point of contact for clients, alumni, and their families

• Build strong relationships with clients throughout their treatment and recovery journey

• Help reduce Against Medical Advice (AMA) discharges by identifying concerns and helping clients remain engaged in treatment

• Reach out to clients and alumni who have disengaged from treatment and help connect them with appropriate support

• Provide crisis intervention and de-escalation support when needed

• Maintain regular communication with families and provide appropriate resources and updates

• Plan and coordinate alumni events, recovery activities, and support groups

• Document client interactions, outreach efforts, and participation accurately and consistently

• Partner with clinical, admissions, and support teams to provide a coordinated client experience

• Maintain confidentiality and follow HIPAA and facility policies

What We’re Looking For

• High school diploma or equivalent required

• Experience in substance use treatment, behavioral health, mental health, case management, client services, or another people-focused environment preferred

• Understanding of addiction, recovery, and relapse prevention

• Strong communication and relationship-building skills

• Ability to handle difficult conversations and de-escalate challenging situations

• Organized and comfortable managing multiple priorities

• Able to work independently while collaborating closely with a multidisciplinary team

• Compassionate, dependable, and comfortable working with individuals at different stages of recovery

Schedule

This is a full-time, on-site position in Marlton, NJ. Some evening or weekend availability may be needed for client needs, alumni activities, or special events.

Compensation & Benefits

Salary: $50-60,000 per year, based on experience

Milestone Treatment Center offers:

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• 401(k) matching

• Paid time off

If you're someone who builds relationships naturally, communicates well under pressure, and wants your work to have a meaningful impact on people in recovery, we'd like to hear from you.