Admissions Coordinator - Behavioral Health Sales

Milestone Treatment; Marlton (NJ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Flexible scheduling

Ongoing coaching and professional dev.

Opportunities for career advancement

Job summary

Milestone Treatment Center in Marlton, NJ is seeking an Admissions Coordinator for behavioral health. This on-site, full-time role helps prospective clients and families navigate treatment options from initial inquiry through admission.

You will use Salesforce or a similar CRM, manage an admissions pipeline, and collaborate with clinical and operations teams, with opportunities for uncapped commission based on performance.

Qualifications

• 2+ years in behavioral health admissions or high-volume consultative sales.
• Experience managing a pipeline with follow-up.
• Track record of meeting conversion goals and KPIs.
• Experience with Salesforce or another CRM.
• Strong phone presence and communication skills.
• Ability to identify objections and move conversations forward.
• Strong organization and attention to detail.
• Ability to work independently and in a team.
• Behavioral health or substance use treatment experience preferred.

Responsibilities

• Serve as first point of contact for prospective clients, families, healthcare professionals, and referral partners.
• Build trust with callers and help navigate treatment options.
• Conduct pre-assessments to gather information and determine next steps.
• Verify insurance benefits and explain coverage and treatment options.
• Identify barriers to treatment such as finances, transportation, family concerns, employment, and fear.
• Manage inbound inquiries from multiple lead sources and adapt approach.
• Own admissions pipeline from inquiry through admission with timely follow-up.
• Use Salesforce or a CRM to manage leads, opportunities, follow-ups, and activity.
• Develop relationships with referral sources and community partners.
• Collaborate with clinical, medical, and operational teams for smooth admissions.
• Participate in after-hours rotation to provide support.
• Maintain accurate documentation while protecting confidentiality.
• Work toward admissions goals, conversion metrics, and KPIs.

Skills

Empathy

Strong phone presence

Excellent communication

Relationship-building

Organization

Tools

Salesforce

Job description

Admissions Coordinator – Behavioral Health

Location: Marlton, NJ — On-site
Salary: $55,000–$70,000 per year + Uncapped Performance-Based Commission
Schedule: Full-time

Help Someone Take the First Step Toward Recovery

At Milestone Treatment Center, an admissions call can be the beginning of someone changing their life.

We’re looking for a motivated, compassionate Admissions Coordinator who can connect with people, build trust quickly, and help individuals and families navigate one of the most important decisions they may ever make.

This is a consultative, performance-driven role for someone who enjoys talking with people, solving problems, overcoming obstacles, and turning conversations into action. You’ll work with prospective clients, families, healthcare professionals, and referral partners while guiding individuals from their first conversation through admission into treatment.

You’ll also have the opportunity to earn uncapped performance-based commission while doing work with a genuine purpose.

What You’ll Do

• Serve as a first point of contact for prospective clients, families, healthcare professionals, and referral partners

• Build trust with callers, understand their circumstances, and help them navigate available treatment options

• Conduct pre-assessments to gather information and determine appropriate next steps

• Verify insurance benefits and explain coverage and treatment options clearly

• Identify and address barriers to treatment, including finances, transportation, family concerns, employment, and fear or uncertainty about entering treatment

• Manage inbound inquiries from multiple lead sources and adapt your approach based on each individual’s needs and readiness for treatment

• Own your admissions pipeline from initial inquiry through admission, maintaining consistent and timely follow-up

• Use Salesforce or a comparable CRM to manage leads, opportunities, follow-ups, and activity

• Develop strong professional relationships with referral sources and community partners

• Collaborate with clinical, medical, and operational teams to coordinate a smooth admissions experience

• Participate in an after-hours rotation to ensure prospective clients can receive support when they need it

• Maintain accurate, timely documentation while protecting client confidentiality

• Work toward individual and team admissions goals, conversion metrics, and key performance indicators

What We’re Looking For

We’re looking for someone who combines empathy with drive. You should be comfortable having difficult conversations, following up consistently, working toward measurable goals, and asking for the commitment when treatment is the right next step.

Preferred qualifications include:

• 2+ years of experience in behavioral health admissions, healthcare sales, inside sales, or another high-volume consultative sales environment

• Experience managing a pipeline and consistently following up with prospective clients

• A track record of working toward conversion goals, KPIs, quotas, or other measurable performance targets

• Experience with Salesforce or another CRM platform

• Strong phone presence and excellent communication and relationship-building skills

• Ability to identify objections, solve problems, and move conversations forward

• Strong organization, follow-through, and attention to detail

• Ability to work independently while contributing to a collaborative team

• Behavioral health, mental health, or substance use treatment experience is highly preferred

What Success Looks Like

Success in this role isn’t simply about taking calls. Our strongest Admissions Coordinators build relationships, follow through, and create a clear path from inquiry to treatment.

Performance is measured through lead-to-admission conversion, speed to lead, pipeline management, follow-up consistency, call quality, documentation accuracy, client experience, teamwork, and overall admissions performance.

Why Milestone?

Milestone Treatment Center provides compassionate, ethical, evidence-based care for individuals struggling with substance use and co-occurring mental health conditions. We believe people deserve to be treated with dignity and respect from their very first interaction with us.

For the right person, this is an opportunity to combine the energy and earning potential of a performance-driven environment with work that can have a direct impact on someone's life.

Compensation & Benefits

Base Salary: $55,000–$70,000 per year
Commission: Uncapped performance-based commission

Milestone Treatment Center offers:

• Medical insurance

• Dental insurance

• Vision insurance

• Paid time off

• Flexible scheduling

• Ongoing coaching and professional development

• Opportunities for career advancement