On-Site Queenstown Customer Care Specialist

Placements24; Queenstown (MD); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical benefits

Retirement plan

Training opportunities

Supportive culture

Stable employment

Résumé du poste

Placements24 is seeking a Customer Care Agent to join our Queenstown team for an on-site role focused on delivering exceptional service to customers. You will address inquiries, resolve issues, and ensure client satisfaction through friendly, knowledgeable support.

The position emphasizes teamwork in a supportive office environment. Candidates should have prior customer care experience, strong communication skills, and a patient, empathetic approach to help customers effectively.

Qualifications

• Experience in customer care or service required.
• Excellent verbal and written communication.
• Strong listening and problem-solving skills.
• Patience and a customer-first attitude.
• Ability to work in a team-based office in Queenstown.

Responsabilités

• Handle inquiries and complaints via phone and email professionally.
• Provide accurate information about products, services, and policies.
• Resolve issues promptly, aiming for first-contact resolution.
• Document interactions accurately in the CRM system.
• Collaborate with teammates to share best practices.

Connaissances

Customer service

Communication

CRM

Teamwork

Empathy

Outils

CRM software

Description du poste

Placements24 is seeking a Customer Care Agent to join our Queenstown team for an on-site role focused on delivering exceptional service to customers. You will address inquiries, resolve issues, and ensure client satisfaction through friendly, knowledgeable support.

The position emphasizes teamwork in a supportive office environment. Candidates should have prior customer care experience, strong communication skills, and a patient, empathetic approach to help customers effectively.