Client Support Specialist

Placements24; Queenstown (MD); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Sick leave

Professional development

Job summary

Placements24 in Queenstown, MD seeks a Client Support Specialist to be the first point of contact for clients, offering solutions and ensuring satisfaction during in-person visits and calls.

You will handle inquiries, troubleshoot issues, maintain records, and contribute to strong client relationships while enjoying a full-time role with benefits and opportunities for training.

Qualifications

• Relevant experience in customer service or support role.
• Strong communication and interpersonal skills.
• Ability to manage and resolve customer issues.
• Good organizational skills and attention to detail.
• Proficiency with standard office software and CRM systems.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person visits.
• Provide information about services, products, and company policies.
• Troubleshoot and resolve client issues efficiently and effectively.
• Maintain detailed records of customer interactions and transactions.
• Escalate unresolved issues to appropriate management or departments.
• Contribute to building strong, lasting client relationships through exceptional service.

Skills

Customer service

Communication

Issue resolution

Interpersonal skills

Attention to detail

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated Client Support Specialist to join their team in Queenstown . This role is vital for providing consistent and high-quality support to our clients, addressing their needs and ensuring their satisfaction with our services. You will be the first point of contact for many client inquiries, offering solutions and assistance with professionalism. This position offers a great opportunity to be part of a local team in Queenstown , contributing directly to client relationships and business success in a face-to-face capacity.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person visits.
• Provide information about services, products, and company policies.
• Troubleshoot and resolve client issues efficiently and effectively.
• Maintain detailed records of customer interactions and transactions.
• Escalate unresolved issues to appropriate management or departments.
• Contribute to building strong, lasting client relationships through exceptional service.

Requirements

• Previous experience in a customer service or support role .
• Strong communication and interpersonal skills.
• Ability to effectively manage and resolve customer issues.
• Good organizational skills and attention to detail.
• Proficiency with standard office software and CRM systems.
• A customer-first attitude and a desire to help clients succeed.

Benefits

• Competitive annual salary.
• Full-time employment with stable hours.
• Health insurance and other standard benefits.
• Paid vacation and sick leave.
• Opportunity to work locally in Queenstown and be part of the community.
• Professional development and training programs.