On-Site Property Manager & Leasing Pro

Chapman Management Group, LLC; Washington (District of Columbia); On-site; USD 32,000 - 39,000; Full time

Job summary

Chapman Management Group in Washington, DC is seeking an Assistant Property Manager & Leasing Consultant to support daily property operations, drive occupancy, and manage resident relations. This role partners with the Property Manager and Regional Property Manager to drive administrative functions, leasing activities, resident relations, rent collections, and compliance requirements.

The ideal candidate is customer-focused, highly organized, and comfortable balancing multiple priorities across

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in property management, leasing, administrative support, customer service, or a related field.
• Residential leasing experience preferred.
• LIHTC, HUD, affordable housing, or subsidy program experience preferred.
• Working knowledge of rental housing programs and property management operations.
• Excellent customer service, communication, interpersonal, and organizational skills.

Responsibilities

• Generate and manage prospective resident leads.
• Respond to inquiries by phone, email, text, and other channels.
• Qualify prospective residents and schedule property tours.
• Conduct apartment tours and lease available homes.
• Assist applicants throughout the application and approval process.
• Maintain accurate records of prospective residents and leasing activity.
• Monitor and maintain waiting lists of qualified applicants.
• Process move-ins, move-outs, lease renewals, and resident transfers.
• Prepare move-in and move-out documentation and coordinate occupancy activities.
• Ensure maximum occupancy through effective leasing and resident retention strategies.
• Coordinate with maintenance teams regarding move-ins, move-outs, and apartment readiness.
• Inspect apartment homes prior to move-in and assist with turnover inspections.
• Enter, monitor, and follow up on resident service requests and work orders.
• Conduct regular inspections of apartment homes, common areas, amenities, and property grounds.
• Assist with maintaining curb appeal standards and documenting maintenance activities.
• Charge resident accounts appropriately and maintain accurate receivables.
• Process security deposit refunds, forfeitures, and interest calculations.
• Assist residents with connecting to available eviction prevention resources and programs.
• Support the property's financial performance through timely collections and accurate account management.
• Participate in community outreach efforts and marketing initiatives.
• Monitor local market conditions and competing communities.
• Support promotional activities that increase occupancy and strengthen resident retention.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Entrata

AvidXChange

Job description

Chapman Management Group in Washington, DC is seeking an Assistant Property Manager & Leasing Consultant to support daily property operations, drive occupancy, and manage resident relations. This role partners with the Property Manager and Regional Property Manager to drive administrative functions, leasing activities, resident relations, rent collections, and compliance requirements.

The ideal candidate is customer-focused, highly organized, and comfortable balancing multiple priorities across