On-Site Printer & Copier Field Technician (SoCal)

Peak Technologies; Corona (CA); On-site; USD 37,000 - 41,000; Full time

Job summary

Peak Technologies in Ontario, CA, is seeking a Field Service Tech to install, maintain, troubleshoot, and repair printer/copier equipment across Southern California. You will serve as the primary technical resource, delivering on-site service, training, and prompt issue resolution to ensure customer satisfaction.

The role requires electro-mechanical troubleshooting, ability to read schematics, Windows proficiency, valid driver's license, and willingness to travel within assigned territories.

Qualifications

• Associate degree or equivalent preferred in a related field.
• 2-5 years of field service or related experience preferred.
• Strong electro-mechanical troubleshooting and diagnostic skills.
• Ability to read technical drawings, schematics, manuals, and procedures.
• Strong computer proficiency including Windows applications and mobile service tech.
• Strong customer service, communication, organizational and problem-solving skills.
• Valid driver's license with travel ability.
• Ability to lift up to 50 pounds.

Responsibilities

• Install, commission, maintain, troubleshoot, and repair customer equipment per standards.
• Perform preventative maintenance, inspections, and testing to maximize performance.
• Diagnose equipment issues and implement timely corrective actions to minimize downtime.
• Assemble, configure, and prepare equipment for installation.
• Provide technical support and troubleshooting via phone, remote, or onsite service.
• Deliver customer training and equipment demonstrations.
• Maintain proactive communication with customers regarding status and resolution.
• Develop and maintain relationships with customers, sales teams and internal staff.
• Prepare repair quotations, service recommendations, and documentation.
• Identify opportunities to promote service agreements and parts.
• Maintain accurate service records, time reporting, and expenses.
• Manage inventory, tools, and service parts per policy.

Skills

Electro-mechanical troubleshooting

Troubleshooting

Customer service

Reading schematics

Windows / mobile tech

Communication

Travel readiness

Bilingual EN/FR asset

Education

Associate degree

Equivalent combinations of education

Job description

Peak Technologies in Ontario, CA, is seeking a Field Service Tech to install, maintain, troubleshoot, and repair printer/copier equipment across Southern California. You will serve as the primary technical resource, delivering on-site service, training, and prompt issue resolution to ensure customer satisfaction.

The role requires electro-mechanical troubleshooting, ability to read schematics, Windows proficiency, valid driver's license, and willingness to travel within assigned territories.