On-Site Practice Manager — Lead Optical Team & Patient Care

Affinity Eye Care; Pittsburgh (Allegheny County); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &L

LTD benefits

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG is seeking a Practice Manager to lead daily operations, optimize patient flow, and coach a diverse team across clinical and non-clinical functions. This on-site role prioritizes patient-centered care, service quality, and staff development in a fast-paced environment.

You will partner with the Optometrist and district leaders to align service delivery with clinical needs, monitor performance trends, and drive continuous improvement while embracing evolving systems and AI-enabled tools.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment required.
• High school diploma or equivalent.
• Business, hospitality, healthcare, optical, or management education preferred; equivalent experience may be considered.
• Eyecare or optical practice leadership experience preferred.
• Optical technical knowledge or comparable healthcare, retail, or service leadership experience required.
• Demonstrated ability to lead, coach, develop, and hold team members accountable.
• Ability to guide team members across multiple practice functions and levels of experience.
• Strong communication, coaching, observation, and follow-up skills.
• Ability to analyze reports, trends, business gaps, patient feedback, and performance data.
• Ability to connect business results to team behaviors, patient care, and operational execution.
• Ability to think strategically while also identifying specific behaviors, process gaps, and coaching opportunities.
• Ability to manage competing priorities in a fast-paced patient care environment.
• Ability to learn software quickly and support team adoption of current and future practice technology.
• Adaptability supporting evolving systems, tools, and AI-enabled technology within the practice.
• Ability to partner effectively with Optometrists, District Managers, practice staff, and support teams.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
• Communicate key business priorities to the practice team in a way that connects results to behavior, patient care, and operational execution.
• Use reports, observations, and trend data to identify opportunities across patient access, optical service, staffing, payroll, patient experience, and operational efficiency.
• Learn and adapt quickly to practice systems, reporting tools, patient care technology, operational software, and evolving digital workflows.
• Support team adoption of current and future systems, software updates, workflow changes, and AI-enabled tools as they are introduced into the practice environment.
• Ensure operational accuracy across systems, patient transactions, benefit-related workflows, documentation, orders, reporting, communication, and service follow-through.
• Support company policies, compliance expectations, asset protection, loss prevention, confidentiality, and operational standards.
• Share best practices and support company initiatives that improve practice performance, patient care, team development, and operational consistency.
• Performs other duties as needed and as assigned by field leader.

Skills

Leadership

Communication

Coaching

Team development

Analytical thinking

Education

High school diploma

Management education preferred

Tools

Practice management software

Job description

AEG is seeking a Practice Manager to lead daily operations, optimize patient flow, and coach a diverse team across clinical and non-clinical functions. This on-site role prioritizes patient-centered care, service quality, and staff development in a fast-paced environment.

You will partner with the Optometrist and district leaders to align service delivery with clinical needs, monitor performance trends, and drive continuous improvement while embracing evolving systems and AI-enabled tools.