Plant IT Lead: Manufacturing Operations & End-User Support

ITW; Decatur (IL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Paid Holidays

PTO (Vacation and Sick Pay)

401(k)

Tuition Reimbursement

Scholarship Program

Volunteer Match Program

Life Insurance

Job summary

Illinois Tool Works, Inc. is seeking an IT Lead for our Decatur facility. The role oversees onsite IT operations, end-user support, and plant-floor technology to ensure reliable performance for manufacturing and business processes.

You will partner with infrastructure, network, cybersecurity, and ERP teams to escalate and resolve issues, while driving uptime and contributing to continuous improvements in a fast-paced environment.

Qualifications

• 4+ years of IT support in an industrial manufacturing environment.
• Experience supporting Windows endpoints, laptops, mobile devices, and user productivity systems.
• Experience troubleshooting networking issues, including Wi‑Fi, switching, VPN, and connectivity problems.

Responsibilities

• Serve as the primary on-site IT contact for the manufacturing plant.
• Provide day-to-day support for desktops, laptops, mobile devices, handheld devices, tablets, printers, and peripherals.
• Troubleshoot hardware, software, connectivity, and access issues for plant and office personnel.
• Manage incident resolution and service requests through the IT ticketing platform.
• Prioritize issues impacting production and plant operations with a high sense of urgency.
• Coordinate onboarding, offboarding, workstation provisioning, and equipment lifecycle management.

Skills

IT support

End-user support

Windows endpoints

Network troubleshooting

Education

Associate or Bachelor’s degree in IT

Tools

Windows

Azure

ERP systems

VPN

Job description

Illinois Tool Works, Inc. is seeking an IT Lead for our Decatur facility. The role oversees onsite IT operations, end-user support, and plant-floor technology to ensure reliable performance for manufacturing and business processes.

You will partner with infrastructure, network, cybersecurity, and ERP teams to escalate and resolve issues, while driving uptime and contributing to continuous improvements in a fast-paced environment.