On-Site Performance Manager: HR & Client Liaison

Acción Performance; Indianapolis, Northern (IN, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k Plan

Paid PTO

Professional Development

Job summary

Morales Group is seeking an On-Site Performance Manager (OSPM) to act as a liaison between the client and Morales Group, Inc. This role focuses on streamlining HR processes, ensuring compliance, and supporting both client needs and assigned employees onsite.

The OSPM will monitor performance metrics, maintain relations with client leadership, and ensure timely communication across departments to meet service delivery expectations.

Qualifications

• Experience in management is helpful but not required.
• Strong communication and active listening skills.
• Knowledge of other languages is helpful but not required.
• High School and Higher Education preferred.

Responsibilities

• Maintain good client relations by handling all customer service inquiries, concerns, issues, and ensuring consistent quality.
• Conduct onsite check ins, be available before and after hours for escorting new starts on client premises.
• Conduct pre-employment tours as needed, ensuring employees are fully aware of job duties and requirements prior to starting position.
• Manage the Morales Group, Inc. (MGI) employees.
• Track various performance metrics to measure and improve performance.
• Manage all daily account activity with regard to the on-site client staffing needs.

Skills

Strong communication

Active listening

Languages helpful

Leadership background

Education

High School / Higher Education preferred

Job description

Morales Group is seeking an On-Site Performance Manager (OSPM) to act as a liaison between the client and Morales Group, Inc. This role focuses on streamlining HR processes, ensuring compliance, and supporting both client needs and assigned employees onsite.

The OSPM will monitor performance metrics, maintain relations with client leadership, and ensure timely communication across departments to meet service delivery expectations.