On-Site Performance Lead | HR & Client Liaison

Acción Performance; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Disability Insurance

Paid Baby Bonding Time

Competitive PTO

401k Plan

Professional Development

A culture of Giving Back

Passport Program

Job summary

Morales Group in Indianapolis, IN is seeking an On-Site Performance Manager (OSPM) to streamline HR processes and align client objectives with Morales Group staffing. You will support client needs, manage Morales Group personnel on site, and ensure compliance with client requirements.

The role emphasizes strong communication, incident handling, attendance management, and proactive performance improvement. Applicants should be ready for a hands-on leadership position within a high-growth

Qualifications

• Experience in management is helpful but not required.
• Knowledge of other languages is helpful but not required.
• Strong communication skills and with great active listening skills.
• Ability to be accurate, concise, and detail oriented.
• Lives our core values daily of being humble, being courageous and being a light.
• High School and Higher Education preferred

Responsibilities

• Maintain good client relations by handling all customer service inquiries, concerns, issues, and ensuring consistent quality.
• Conduct onsite check ins, be available before and after hours for escorting new starts on client premises.
• Conduct pre-employment tours as needed, ensuring employees are fully aware of job duties and requirements prior to starting position.
• Manage the Morales Group, Inc. (MGI) employees.
• Track various performance metrics to measure and improve performance.
• Manage all daily account activity with regard to the on-site client staffing needs.
• Define and develop all pre-training technologies, prepare all employees through orientation for proper transition to assignment.
• Manage employee turnover and retention by pro-actively addressing concerns.
• Complete on-site incident/accident investigations and appropriate paperwork for all accidents and submit to HR within 24hrs; develop strategy to reduce Workers Compensation dollars.
• Regularly conduct Quarterly Business Reviews to ensure consistency and quality of service.
• Oversee time and attendance for all employees; including timekeeping system, reconciliation, and invoice comparison and payroll activities.
• Review all payroll reports prior to payroll run and submit to payroll by deadline.
• Prepare scheduled evaluations for contingent labor
• Counsel site employees relative to attendance, productivity and overall job performance
• Maintain attendance records, coordinate new starts and appropriate pre-assignment paperwork (i.e. I-9’s drug test templates, skill checks, etc.)
• Use social/professional networking sites to identify candidates
• Communicate current client needs to appropriate internal parties for execution and delivery from office to onsite location
• Communicate future client needs to recruitment staff and managers as needed
• Maintain Bullhorn data base for client and employee assignments
• Conduct internal audits to ensure compliance with client screening requirements
• Maintain outstanding communication/working relationships with all departments in the organization
• Report all hazardous conditions/equipment to his/her manager immediately
• Fulfill job responsibilities in accordance with the standards set out in the organization’s “Code of Business Conduct”, its policies/procedures, applicable federal/state laws, applicable professional standards, and code of ethics
• Use independent judgment and discretion on behalf of the organization in the performance of these duties
• Work cooperatively as a team member with co-workers in all departments of the organization
• Maintain excellent working relationship with co-workers, clients, and employees
• Have complete understanding of Morales Group Employee Benefit package and correctly inform employees; engage internal parties as required
• Stay in direct contact with Client Leadership maintaining outstanding relationships
• Utilize those relationships for planning, forecasting, and all service-related delivery expectations
• Responsible for reporting workplace injuries to safety team in a timely manner. Position also requires communication and follow-up through of the entirety of a claim (from injury to return to work).
• Act as a Morales Group Safety Ambassador for respective client. Duties include ongoing trainings, participating in monthly meetings with safety team, liaison between safety team and client, etc.
• Perform other duties as assigned

Skills

People management

Customer service

Communication skills

Attention to detail

Problem solving

Education

High School diploma

Job description

Morales Group in Indianapolis, IN is seeking an On-Site Performance Manager (OSPM) to streamline HR processes and align client objectives with Morales Group staffing. You will support client needs, manage Morales Group personnel on site, and ensure compliance with client requirements.

The role emphasizes strong communication, incident handling, attendance management, and proactive performance improvement. Applicants should be ready for a hands-on leadership position within a high-growth