On-Site PC Network Support Lead (Secret Clearance)

Northrop Grumman; Oklahoma; Vor Ort; USD 59.000 - 99.000; Vollzeit

Benefits dieser Stelle

Flexible work arrangements

9/80 work schedule

401(k) matching program

Health insurance

Zusammenfassung

Northrop Grumman is seeking a PC Network Support Technician 4 to support information system lifecycle activities. The role is on-site in Oklahoma City, OK, with no telework option.

Responsibilities include leading a team, resolving technical issues, and coordinating with multiple IT groups to maintain secure, reliable networks. Requirements include a High School diploma with 6 years of experience (or higher degrees with fewer years), a current Secret clearance, Security+ certification, and

Qualifikationen

• 6 years of experience with IT hardware in a classified environment.
• Must have or be able to obtain US Secret clearance with potential for Top Secret.
• Security+ certification or greater required.
• Experience in Windows Desktop OS, Active Directory, and LAN/WAN networking.
• Experience with ticketing systems ServiceNow or JIRA.

Aufgaben

• Lead a team of PC Network Support Technicians and provide technical leadership.
• Maintain high levels of customer satisfaction per defined objectives.
• Coordinate with service desk, server admins, network engineers, and IT/Cyber management.
• Escalate complex OS/server/network issues to senior staff.
• Assist with new installations, testing and special projects.
• Move equipment and support users away from the desk as needed.
• Follow security policies during all operations.
• Use Active Directory to manage user/computer accounts.

Kenntnisse

Windows Desktop OS

Active Directory

LAN/WAN networking

Microsoft Office

Security+

Ausbildung

High School diploma

Associates degree

Bachelor’s degree

Tools

ServiceNow

JIRA

PowerShell

VMware VDI

Jobbeschreibung

Northrop Grumman is seeking a PC Network Support Technician 4 to support information system lifecycle activities. The role is on-site in Oklahoma City, OK, with no telework option.

Responsibilities include leading a team, resolving technical issues, and coordinating with multiple IT groups to maintain secure, reliable networks. Requirements include a High School diploma with 6 years of experience (or higher degrees with fewer years), a current Secret clearance, Security+ certification, and