Patient Experience & Care Coordination Specialist

Madison Medical and Sports Rehabilitation Center; Madison (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Medical, dental, and vision insurance

Paid time off

Professional development

Referral program

Free parking

Performance-based growth opportunities

Job summary

A healthcare organization in Madison, NJ is looking for a skilled Patient Liaison to connect patients and providers while managing operations. Candidates must have at least 5 years in patient-facing roles, strong organizational and communication skills, and knowledge of insurance benefits. The role offers performance-based growth opportunities with a strict schedule and rotating weekend availability. Competitive benefits include medical insurance and paid time off.

Qualifications

• Minimum 5 years in patient-facing roles within hospitals or high-end private practices.
• Strong knowledge of insurance benefits and out-of-network models required.
• Exceptional communication and organizational skills are a must.

Responsibilities

• Serve as the primary contact for new and active patients.
• Manage patient scheduling and provider calendars efficiently.
• Educate patients on insurance benefits and financial expectations.

Skills

Communication skills

Organizational skills

Adaptability

Customer service

Problem-solving

Tools

Microsoft Teams

EMR systems

Outlook

Job description

A healthcare organization in Madison, NJ is looking for a skilled Patient Liaison to connect patients and providers while managing operations. Candidates must have at least 5 years in patient-facing roles, strong organizational and communication skills, and knowledge of insurance benefits. The role offers performance-based growth opportunities with a strict schedule and rotating weekend availability. Competitive benefits include medical insurance and paid time off.