On-Site Patient Experience Specialist – Oncology

MU Health Care; Columbia Township (MO); On-site; USD 22,000 - 34,000; Part time

Benefits offered by this job

Health, vision and dental insurance—on

Paid time off including holidays

Retirement options with matching up to

Tuition assistance for employees and %

Job summary

MU Health Care is seeking a friendly Patient Service Representative to be the first point of contact for patients and families. You will handle registration, scheduling, check-in/check-out, insurance verification, and billing-related activities with a focus on compassionate care.

Ideal candidates communicate clearly, stay organized in a fast-paced environment, and provide support throughout the patient visit while maintaining accuracy and professionalism in all administrative tasks.

Qualifications

• High school diploma or equivalent.
• Six (6) months of frontline customer service experience.
• Preferred: prior experience in a health care setting, hospital admissions, medical office, and use of medical terminology.

Responsibilities

• Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
• Communicate any expected delays to patient and ancillary service departments.
• Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor.
• Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture.
• Request, prepare and ensure the completeness of the patient medical record and physician orders.
• Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.
• Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
• Depending upon the location and assigned area of responsibility, the following duties may apply:
• Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
• Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
• May complete unit/department specific duties and expectations as outlined in department documents.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Guest relations

Education

High school diploma

Tools

IDX/GE

PCS

Cerner

Job description

MU Health Care is seeking a friendly Patient Service Representative to be the first point of contact for patients and families. You will handle registration, scheduling, check-in/check-out, insurance verification, and billing-related activities with a focus on compassionate care.

Ideal candidates communicate clearly, stay organized in a fast-paced environment, and provide support throughout the patient visit while maintaining accuracy and professionalism in all administrative tasks.