On-Site Patient Experience Coordinator

AEG Vision; Houston (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is hiring a Patient Care Coordinator to manage front desk operations, patient flow, and care-team coordination. You will handle scheduling, confirmations, and EMR data entry while supporting insurance verification and patient financial discussions.

Join a collaborative team in a patient-centered environment, focusing on efficient visits, accurate documentation, and proactive communication to enhance the patient experience across the care continuum.

Qualifications

• Strong front desk experience in a medical or clinical setting.
• Proficient in EMR data entry and patient information management.
• Ability to verify insurance coverage and understand patient financial responsibility.
• Excellent communication and interpersonal skills for patient interactions.

Responsibilities

• Greet patients and serve as primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule appointments and optimize provider schedules.
• Confirm appointments and manage reminders to reduce no-shows.
• Verify insurance and enter patient demographics in EMR.
• Communicate coverage and patient financial responsibility clearly.
• Prepare charts and documentation before visits.
• Process charges, co-pays, and payments in EMR; monitor balances.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and adjust schedules to reduce bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical teams to ensure smooth transitions.
• Support retention through recalls and follow-ups.

Skills

Customer service

Schedule coordination

EMR

Insurance verification

Communication

Team collaboration

Data entry

Education

High school diploma or equivalent

Tools

EMR software

Office software

Job description

AEG Vision is hiring a Patient Care Coordinator to manage front desk operations, patient flow, and care-team coordination. You will handle scheduling, confirmations, and EMR data entry while supporting insurance verification and patient financial discussions.

Join a collaborative team in a patient-centered environment, focusing on efficient visits, accurate documentation, and proactive communication to enhance the patient experience across the care continuum.