On-Site Patient Access Team Lead

ensemblehp; Tulsa (OK); On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble is seeking a Patient Access Supervisor Champion to lead and coordinate the activities of the registration staff on-site at Ardent - Hillcrest Hospital in Tulsa, OK. You will oversee pre-registration, scheduling, and coaching to ensure efficient and compliant patient access services.

Responsibilities include monitoring productivity, generating department reports, managing on-call coverage, and driving process improvements within a fiscally responsible framework.

Qualifications

• Experience coordinating patient access/registration staff.
• Ability to train and coach staff to improve performance.
• Strong communication and leadership skills.

Responsibilities

• Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily. Provides training to staff. Monitors daily productivity and communicates to staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually or as requested.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedule in accordance with organizational policies. Minimizes overtime while maximizing productivity.
• Responsible for upfront collection process tracking and monitoring. Assigns goals, and provides coaching and corrective action as appropriate.
• On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
• Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance, and provides continual coaching and education as necessary.
• Acts as a resource person for staff and ancillary departments.

Skills

Leadership

Staff coaching

Registration operations

Decision making

Communication

Emotional intelligence

Job description

Ensemble is seeking a Patient Access Supervisor Champion to lead and coordinate the activities of the registration staff on-site at Ardent - Hillcrest Hospital in Tulsa, OK. You will oversee pre-registration, scheduling, and coaching to ensure efficient and compliant patient access services.

Responsibilities include monitoring productivity, generating department reports, managing on-call coverage, and driving process improvements within a fiscally responsible framework.