On-Site Part-Time Teller: Friendly Service & Growth

LMCU; Wyoming (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Weekly pay

Retirement savings options

Health coverage

HSA match

Paid parental leave

Tuition reimbursement

Job summary

Lake Michigan Credit Union (LMCU) is seeking a part-time Teller to deliver friendly, accurate service and promote our range of banking products. You will handle deposits, withdrawals, and transfers, while enforcing fraud prevention and security protocols to protect members and the credit union.

As part of an on-site team, you will build trust through proactive engagement, balance your cash drawer daily, and help members achieve their financial goals with knowledge of LMCU products and services.

Qualifications

• A minimum of one year up to three years of similar or related experience, including preparatory experience.
• Previous cash handling experience and knowledge of financial products and services preferred.
• High school diploma or equivalent (required); some college coursework or banking experience is a plus.

Responsibilities

• Promote a positive member experience leading to member retention through proactive engagement, building trusting relationships with members.
• Identify and address member needs, offering information and guidance about products and services that align with their financial goals.
• Provide friendly, professional, and efficient service to all members, ensuring a high level of satisfaction.
• Resolve conflicts and de-escalate adverse situations, ensuring positive outcomes for both members and LMCU.
• Accurately perform basic and advanced teller transactions in accordance with LMCU's policies and procedures.
• Maintain and balance a cash drawer daily, ensuring that all cash assigned, received, and disbursed is accounted for.
• Consistently demonstrate accuracy and attention to detail when processing transactions to ensure smooth daily operations.
• Demonstrate strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures.
• Ensure compliance with LMCU's policies, procedures, and regulatory requirements, including handling cash, processing transactions, and managing member data and monitoring for fraudulent activity.
• Adhere to all security protocols, ensuring the safety of both members and employees in the branch environment.
• Demonstrate and apply in-depth knowledge of all LMCU's products and services, including their benefits and features.
• Ability to compellingly present solutions to members' financial needs that are uncovered through consultative conversations.
• Actively identify opportunities to refer members to appropriate products and services based on their financial needs.
• Contribute to branch goals by meeting individual referral and service targets, driving the growth of the organization through member education and product promotion.
• Continuously improve knowledge of LMCU products, services, policies and systems through regular training and self-development.
• Identify opportunities to educate members on the features and benefits of LMCU's digital platforms helping them leverage technology to meet their banking needs, keeping members up to date on emerging technology.
• Responsible for staying up-to-date on all branch systems, operations, and technology to provide accurate and efficient service.

Skills

Customer service

Cash handling

Financial products knowledge

Communication

Education

High school diploma or equivalent

Job description

Lake Michigan Credit Union (LMCU) is seeking a part-time Teller to deliver friendly, accurate service and promote our range of banking products. You will handle deposits, withdrawals, and transfers, while enforcing fraud prevention and security protocols to protect members and the credit union.

As part of an on-site team, you will build trust through proactive engagement, balance your cash drawer daily, and help members achieve their financial goals with knowledge of LMCU products and services.