On‑Site Oracle Hardware Field Engineer (Solaris/Linux)

Columbia Technology Partners, Inc; Corridor North (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Vision and dental

401k

Paid time off

Job summary

Columbia Technology Partners, Inc. seeks a Field Support Specialist to provide hands-on support for Oracle hardware environments running Solaris and Linux, enjoying on-site service delivery and strong customer interaction.

You will troubleshoot, repair, and maintain Oracle and legacy Sun Microsystems systems, travel to client sites, and ensure SLA adherence. The ideal candidate has 2+ years of hands-on Oracle/Sun hardware experience, excellent communication, and the ability to work independently

Qualifications

• Minimum 2 years of hands-on experience supporting Oracle and Sun Microsystems hardware, firmware, and software systems.
• Strong troubleshooting skills across Solaris and Linux operating systems in Oracle hardware environments.
• Experience performing system patching, updates, and maintenance for Oracle/Sun platforms.
• Excellent communication and customer service skills, with ability to work independently in on-site environments.

Responsibilities

• Provide hands-on support for Oracle hardware environments, including ZFS storage and Oracle Database Appliances.
• Deliver on-site service desk support and manage local ticketing queues for hardware and software requests.
• Troubleshoot and resolve hardware and software issues, including drive replacement, latency issues, power failures, and connectivity problems.
• Travel to customer sites to perform break/fix activities and implement hardware solutions.
• Provide excellent customer service via email, phone, and messaging platforms.
• Maintain consistent communication with customers throughout issue resolution and service delivery.
• Coordinate with data center staff at local and remote locations to facilitate access and support activities.
• Manage work orders and access requests for on-site and remote support tasks.
• Maintain on-site spare parts inventory for efficient hardware replacement.
• Track and meet service delivery timelines in accordance with contract SLAs.
• Escalate customer issues to leadership as needed.
• Conduct routine check-ins with customers to identify and address emerging issues.

Skills

Oracle hardware experience

Solaris troubleshooting

Linux troubleshooting

On-site support

Job description

Columbia Technology Partners, Inc. seeks a Field Support Specialist to provide hands-on support for Oracle hardware environments running Solaris and Linux, enjoying on-site service delivery and strong customer interaction.

You will troubleshoot, repair, and maintain Oracle and legacy Sun Microsystems systems, travel to client sites, and ensure SLA adherence. The ideal candidate has 2+ years of hands-on Oracle/Sun hardware experience, excellent communication, and the ability to work independently