On-Site Optician: Vision-Centric Fittings & Customer Care

Warby Parker; Maple Grove (WI); On-site; USD 42,000 - 68,000; Full time

Job summary

Warby Parker in Maple Grove, WI is seeking a full-time on-site Optician. You will guide customers through frame selection, lens options, and fit adjustments, interpret prescriptions, and support eye exam flow with professionals in a welcoming environment.

Ideal candidates have knowledge of optics, strong customer service, accurate measurement skills, and experience with POS systems. Join a brand committed to accessibility and service excellence.

Qualifications

• Knowledge of optics and optometry principles including prescriptions and lens options.
• Experience supporting or coordinating eye exams with eye care professionals.
• Strong customer service skills in a retail or healthcare setting.
• Ability to perform accurate measurements, fittings, and adjustments of frames and lenses.
• Excellent communication and active listening skills.
• Attention to detail and reliability in a fast-paced team environment.
• Comfort with basic technology and POS systems.
• Certification or licensure in optics is preferred but not required.

Responsibilities

• Interpret prescriptions and advise on lens types and coatings.
• Guide customers through frame selection, lens options, and fit adjustments.
• Measure and fit eyewear and support eye exam flow with professionals.
• Provide friendly, knowledgeable service and address questions/concerns.
• Maintain store presentation and product displays to support sales goals.
• Follow company guidelines and contribute to a welcoming store environment.

Skills

Optical knowledge

Customer service

Prescription interpretation

Frame measurements

Communication

Teamwork

Technology familiarity

Tools

POS systems

Job description

Warby Parker in Maple Grove, WI is seeking a full-time on-site Optician. You will guide customers through frame selection, lens options, and fit adjustments, interpret prescriptions, and support eye exam flow with professionals in a welcoming environment.

Ideal candidates have knowledge of optics, strong customer service, accurate measurement skills, and experience with POS systems. Join a brand committed to accessibility and service excellence.