On-Site Operations Manager — Multifunctional Support Lead

HeiTech Services, LLC; Kansas City (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

HeiTech Services, LLC is seeking an experienced Site Operations Manager to oversee daily contract operations for the FDIC KCRO project. You will lead on-site teams, manage Copy Center, Office Supply, Switchboard/Help Desk, Building Services, and inventory control, ensuring service levels and compliance.

The role requires strong leadership, multitasking, and customer service skills, with 5+ years of related experience and 2+ years in supervision.

Qualifications

• High School Diploma or equivalent.
• 5+ years of experience managing multi-functional office operations, administrative services, facilities support, logistics, inventory management, customer service operations, or a closely related function.
• Minimum 2 years of supervisory or leadership experience.

Responsibilities

• Manage daily site operations and supervise assigned contract personnel.
• Develop staffing schedules and ensure appropriate coverage and uninterrupted service delivery.
• Serve as the primary on-site point of contact for FDIC Technical Monitors, vendors, customers, and HeiTech leadership.
• Oversee Copy Center operations, including document production, equipment, supplies, maintenance, and workflow.
• Manage office supply operations, including receiving, stocking, ordering, inventory control, replenishment, and vendor coordination.
• Oversee Switchboard, Help Desk, customer service, conference room support, and service requests.
• Coordinate building services, work orders, furniture/equipment moves, workspace requests, and vendor services.
• Maintain accurate inventories of equipment, furniture, supplies, and other operational assets.
• Track service requests, performance metrics, equipment usage, and operational activity.
• Prepare required daily, weekly, monthly, quarterly, and ad hoc reports.
• Ensure compliance with contract requirements, FDIC policies, security procedures, safety standards, and service-level requirements.
• Identify operational issues and implement corrective actions and process improvements.
• Train, coach, cross-train, and support assigned personnel while promoting accountability and excellent customer service.

Skills

Operations management

Facilities management

Staff supervision

Vendor coordination

Customer service

Data reporting

Microsoft Office

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

HeiTech Services, LLC is seeking an experienced Site Operations Manager to oversee daily contract operations for the FDIC KCRO project. You will lead on-site teams, manage Copy Center, Office Supply, Switchboard/Help Desk, Building Services, and inventory control, ensuring service levels and compliance.

The role requires strong leadership, multitasking, and customer service skills, with 5+ years of related experience and 2+ years in supervision.