On-Site Operations Coordinator – Projects & Production

HTM Contractors; Honolulu (HI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical & Dental

PTO 80 hours

Holidays 10

Birthday pay

Life insurance

401(k) match

Job summary

HTM Group is seeking an Operations Coordinator to support Projects, Industrial, and Production Services in Hawaii. In-office, full-time role coordinating customers, offices, PMs, sales, and field crews to keep projects moving efficiently.

The ideal candidate will be dependable, detail-oriented, and comfortable handling service information, scheduling, and documentation across CRM and ERP systems.

Qualifications

• Previous experience in administration, customer service, scheduling, dispatch, or office support.
• Strong written and verbal communication skills.
• Professional attitude and customer service abilities.
• Excellent organization, attention to detail, and time management.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using computers and learning new software.
• Experience with CRM, scheduling, or business management software preferred.
• Ability to work independently and collaboratively.
• Dependability, adaptability, and willingness to learn.
• Experience in construction, service, manufacturing, or operations helpful; training available.

Responsibilities

• Answer customer calls, respond to messages, and provide professional customer service.
• Assist customers with service information, scheduling, and next steps.
• Create and maintain customer accounts, jobs, and work orders.
• Schedule estimates, site visits, crews, equipment, deliveries, and services.
• Coordinate schedules among customers, project managers, sales teams, and field personnel.
• Maintain accurate company schedules and calendars.
• Update customer and job information in CRM and ERP systems.
• Track projects, orders, and customer requests from initiation through completion.
• Prepare project paperwork, supporting documents, and job files.
• Process Certificates of Insurance (COIs).
• Collect project information, photographs, documents, and required approvals.
• Organize completed work documentation for billing.
• Communicate schedule changes, job updates, and operational priorities.
• Support daily office and operations activities across departments.

Skills

Administration

Customer service

Scheduling

Dispatch

Office support

CRM experience

Communication

Independent & collaborative

Tools

CRM software

Scheduling software

ERP software

Business management software

Job description

HTM Group is seeking an Operations Coordinator to support Projects, Industrial, and Production Services in Hawaii. In-office, full-time role coordinating customers, offices, PMs, sales, and field crews to keep projects moving efficiently.

The ideal candidate will be dependable, detail-oriented, and comfortable handling service information, scheduling, and documentation across CRM and ERP systems.