On-Site Mission-Critical Dispatch & Client Services Coordinator

Baker Group; Cedar Rapids (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Baker Group in Cedar Rapids is seeking a Mission Critical Account Service Coordinator to enhance client relations and manage service scheduling. This role is vital for ensuring optimal workforce deployment and driving organizational success.

The ideal candidate possesses a high school diploma and two to four years of dispatching experience. Proficient use of software tools, including Spectrum and Microsoft applications, is essential for maintaining service records and assisting in client inquiries.

Qualifications

• Two to four years of experience in service dispatching or a related field.
• Familiarity with standard concepts of HVAC, Electrical, Plumbing, or Automation preferred.
• Proficient in keyboarding and computer applications, including Excel, Word, and Outlook.

Responsibilities

• Communicate with Mission Critical clients to determine their service needs.
• Schedule and notify service technicians on mission critical sites.
• Maintain client repair records using a computer database.

Skills

Service dispatching

Interpersonal relationships

Problem-solving

HVAC knowledge

Keyboarding

Education

High school diploma

Tools

Spectrum

Microsoft Excel

Microsoft Word

Outlook

Field Connect

XOi

Job description

Baker Group in Cedar Rapids is seeking a Mission Critical Account Service Coordinator to enhance client relations and manage service scheduling. This role is vital for ensuring optimal workforce deployment and driving organizational success.

The ideal candidate possesses a high school diploma and two to four years of dispatching experience. Proficient use of software tools, including Spectrum and Microsoft applications, is essential for maintaining service records and assisting in client inquiries.