On-Site Member Solutions Advisor

TCT Federal Credit Union; Town of Queensbury (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

TCT Federal Credit Union in Queensbury, NY seeks a Member Solutions Advisor to be the first point of contact for members, handling transactions and providing helpful guidance.

This on-site role requires dependable, detail-oriented individuals with strong communication skills and comfort using technology in a fast-paced financial setting.

Join a team that emphasizes People over Profits and supports member financial life improvements through accurate service and problem resolution.

Qualifications

• High school diploma or equivalent required.
• Experience as Call Center Representative or Teller preferred in financial services.
• Strong interpersonal and communication skills.
• Detail-oriented with good organizational abilities.
• Proficient with basic computer applications and financial systems.

Responsibilities

• Provide prompt, professional, and accurate service to members by phone and through TCT systems and platforms.
• Assist members with transactions such as transfers, loan payments, credit card payments, SWBC payments, prepaid card loads, and other account-related requests.
• Support fraud prevention by following member verification procedures and remaining alert to potential red flags, including those related to mobile deposits.
• Help members resolve basic E-Services questions and issues with patience, empathy, and follow-through.
• Discuss account-related transactions, overdrafts, fees, transfers, changes, and notifications in a clear and helpful manner.
• Address member questions, concerns, problems, and complaints appropriately by taking ownership and helping identify the right solution or resource.
• Provide information about TCT services, membership eligibility, account types, dividend rates, office hours, and contact information.
• Complete assigned daily Solution Center tasks accurately and on time.
• Collaborate with teammates in a way that supports a positive, productive, and member-focused work environment.
• Perform other duties as assigned.

Skills

Customer service

Call center experience

Interpersonal skills

Attention to detail

Communication skills

Typing and basic computer skills

Education

High school diploma or equivalent

Job description

TCT Federal Credit Union in Queensbury, NY seeks a Member Solutions Advisor to be the first point of contact for members, handling transactions and providing helpful guidance.

This on-site role requires dependable, detail-oriented individuals with strong communication skills and comfort using technology in a fast-paced financial setting.

Join a team that emphasizes People over Profits and supports member financial life improvements through accurate service and problem resolution.