On-Site Member Sales & Concierge Advisor

Serenity Healthcare; Farmers Branch (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employer-paid medical, dental, and 90%

401(k) retirement plan

10 PTO days to start, 15 after year 1;

10 paid holidays

Growth and promotion potential

Job summary

Serenity Healthcare in Farmers Branch, TX, seeks a Member Sales Associate to guide clients through their options with clarity and a consultative approach, helping them feel informed and confident in the decisions they're making. If you've built your career in premium customer service or hospitality, this role will feel familiar quickly.

You will handle a high volume of client interactions, listen actively, document information accurately, and work toward KPIs while supporting seamless handoffs

Qualifications

• 2+ years of full-time, high-quality customer-facing experience, preferably in hospitality, retail, concierge, or premium service environments.
• Track record of meeting or exceeding performance targets and maintaining motivation to improve.
• Ability to build trust quickly and make clients feel comfortable.

Responsibilities

• Guide clients through options with clarity and a consultative approach, encouraging next steps.
• Listen carefully, document client information accurately and thoroughly.
• Achieve individual KPIs and contribute to team goals with accountability.

Skills

Customer-facing experience

Hit goals

Active listening

Resilience under pressure

Trust building

Leadership potential

Job description

Serenity Healthcare in Farmers Branch, TX, seeks a Member Sales Associate to guide clients through their options with clarity and a consultative approach, helping them feel informed and confident in the decisions they're making. If you've built your career in premium customer service or hospitality, this role will feel familiar quickly.

You will handle a high volume of client interactions, listen actively, document information accurately, and work toward KPIs while supporting seamless handoffs