Client Success & Sales Associate

Serenity Healthcare; Sugar Land (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

vision coverage

401(k) retirement plan

10 PTO days to start, 15 after year

Job summary

Serenity Healthcare in Sugar Land, TX is seeking a Member Sales Associate to guide clients through available options with a consultative approach and to drive results. This on-site role emphasizes high-touch service, with a focus on moving clients forward and delivering exceptional support.

You will be measured on client satisfaction and achievement of individual KPIs, while contributing to a collaborative team aiming to meet growth targets in premium service environments.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Track record of hitting goals or performance targets.
• Able to build trust quickly with clients.
• Excellent active listening and communication skills.
• Capable of managing a high volume of interactions without quality loss.
• Some leadership experience or willingness to grow into one.

Responsibilities

• Guide clients through options with clarity and a consultative approach.
• Listen, ask questions, and document client information accurately.
• Work toward individual KPIs and contribute to team goals.
• Handle objections with composure and persistence.
• Coordinate handoffs between internal teams to ensure a seamless experience.
• Follow up with clients to maintain momentum and prevent gaps.

Skills

Customer-facing experience

Goal-oriented

Active listening

Relationship-building

High-volume handling

Leadership potential

Job description

Serenity Healthcare in Sugar Land, TX is seeking a Member Sales Associate to guide clients through available options with a consultative approach and to drive results. This on-site role emphasizes high-touch service, with a focus on moving clients forward and delivering exceptional support.

You will be measured on client satisfaction and achievement of individual KPIs, while contributing to a collaborative team aiming to meet growth targets in premium service environments.