On-site Medical Scheduler

TEKsystems; Newark (CA); In loco; USD 40.000 - 57.000; Part-time

Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k) Retirement Plan

Pre-tax and Roth post-tax

Descrizione del lavoro

TEKsystems seeks an on-site Medical Scheduler in Newark, CA to handle high-volume patient scheduling and inquiries while delivering exceptional customer service. You will manage referrals, insurance verification, and pre-appointment instructions, ensuring accurate documentation and smooth clinic operations.

The role requires a strong multitasking ability, time management, and proficiency with EHR systems in a fast-paced healthcare setting.

Competenze

• Proven ability to multitask and balance responsibilities between visitor needs and office availability.
• Strong time management skills to keep pace with daily tasks and a queue.
• Excellent communication and people skills with a focus on customer service.

Mansioni

• Answer and return all new patient incoming calls in a professional and courteous manner.
• Manage multiple incoming calls simultaneously and prioritize inquiries based on urgency and patient needs.
• Enter all referral patients accurately into the scheduling system and maintain up-to-date records.
• Send new patient welcome emails and required paperwork in a timely manner.
• Collect and verify patient insurance information prior to their scheduled appointments.
• Triage calls from the work queue and route them appropriately based on patient needs and clinic protocols.
• Provide clear instructions to patients to ensure they are fully prepared for examinations and procedures.
• Confirm patient appointments and follow up as needed to minimize no-shows and scheduling gaps.
• Resolve scheduling conflicts as they occur by coordinating with patients and clinical staff.
• Maintain an organized workflow while balancing visitor needs, office availability, and daily task completion.
• Collaborate with team members and clinic staff to support efficient clinic operations and positive patient experiences.

Conoscenze

Multitasking

Time management

Communication skills

Scheduling

Epic EHR

Medical terminology

Phone handling

Strumenti

Epic EHR

Descrizione del lavoro

TEKsystems seeks an on-site Medical Scheduler in Newark, CA to handle high-volume patient scheduling and inquiries while delivering exceptional customer service. You will manage referrals, insurance verification, and pre-appointment instructions, ensuring accurate documentation and smooth clinic operations.

The role requires a strong multitasking ability, time management, and proficiency with EHR systems in a fast-paced healthcare setting.