On-Site Logistics Customer Support Specialist

Rhenus Logistics; Plainfield (IN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Continuous Training

Great Team

Flat Hierarchies

Room for Innovation

Events

Quick Decision Processes

Job summary

Rhenus Logistics in Plainfield, IN seeks an experienced Customer Service/Account Coordinator to manage assigned customer accounts, provide timely updates, and coordinate with warehouse operations to resolve issues. You will ensure accurate documentation and daily interactions with cross-functional teams to meet contract obligations.

The role emphasizes proactive communication, billing support, and claims assistance, while maintaining strong relationships with customers and internal stakeholders.

Qualifications

• 2+ years of customer service in logistics or related field.
• Bachelor's degree preferred or equivalent experience.
• Experience with Warehouse Management Systems (WMS), Blue Yonder is a plus.
• Strong written and verbal communication skills.
• Proficient in Microsoft Excel and Outlook.
• Ability to work on-site five days per week in Plainfield, IN.

Responsibilities

• Serve as primary contact for assigned customer accounts with timely, solutions-focused support.
• Respond to inquiries, provide shipment updates, and manage customer expectations.
• Coordinate with warehouse operations to resolve issues and meet customer requirements.
• Own customer concerns through resolution and escalate when needed.
• Track requests, add-on services, and operational activities with accurate records.
• Coordinate weekly billing activities with Finance to ensure timely invoices.
• Assist with customer claims and investigations with operations team.
• Prepare customer reports and KPI trackers using Excel and shared systems.
• Participate in regular customer meetings and internal reviews.
• Maintain accurate customer data in WMS and internal databases.
• Collaborate with cross-functional teams to meet service commitments.
• Promote safe, organized, customer-focused environment and live Rhenus values.
• Perform other duties and special projects as assigned.

Skills

Customer service

Account coordination

Logistics experience

Excel proficiency

Communication skills

Bilingual EN/ES or EN/DE

Education

Bachelor's degree in Business / SCM

Tools

WMS - Blue Yonder

Job description

Rhenus Logistics in Plainfield, IN seeks an experienced Customer Service/Account Coordinator to manage assigned customer accounts, provide timely updates, and coordinate with warehouse operations to resolve issues. You will ensure accurate documentation and daily interactions with cross-functional teams to meet contract obligations.

The role emphasizes proactive communication, billing support, and claims assistance, while maintaining strong relationships with customers and internal stakeholders.