Customer Service Representative

Rhenus Logistics; Plainfield (IN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Continuous Training

Great Team

Flat Hierarchies

Room for Innovation

Events

Quick Decision Processes

Job summary

Rhenus Logistics in Plainfield, IN seeks an experienced Customer Service/Account Coordinator to manage assigned customer accounts, provide timely updates, and coordinate with warehouse operations to resolve issues. You will ensure accurate documentation and daily interactions with cross-functional teams to meet contract obligations.

The role emphasizes proactive communication, billing support, and claims assistance, while maintaining strong relationships with customers and internal stakeholders.

Qualifications

• 2+ years of customer service in logistics or related field.
• Bachelor's degree preferred or equivalent experience.
• Experience with Warehouse Management Systems (WMS), Blue Yonder is a plus.
• Strong written and verbal communication skills.
• Proficient in Microsoft Excel and Outlook.
• Ability to work on-site five days per week in Plainfield, IN.

Responsibilities

• Serve as primary contact for assigned customer accounts with timely, solutions-focused support.
• Respond to inquiries, provide shipment updates, and manage customer expectations.
• Coordinate with warehouse operations to resolve issues and meet customer requirements.
• Own customer concerns through resolution and escalate when needed.
• Track requests, add-on services, and operational activities with accurate records.
• Coordinate weekly billing activities with Finance to ensure timely invoices.
• Assist with customer claims and investigations with operations team.
• Prepare customer reports and KPI trackers using Excel and shared systems.
• Participate in regular customer meetings and internal reviews.
• Maintain accurate customer data in WMS and internal databases.
• Collaborate with cross-functional teams to meet service commitments.
• Promote safe, organized, customer-focused environment and live Rhenus values.
• Perform other duties and special projects as assigned.

Skills

Customer service

Account coordination

Logistics experience

Excel proficiency

Communication skills

Bilingual EN/ES or EN/DE

Education

Bachelor's degree in Business / SCM

Tools

WMS - Blue Yonder

Job description

Your Benefits

• Continuous Training
  Sharpen your skills and advance your expertise with our professional development programs.
• Great Team
  It’s truly the people that make the difference — and with us you’ll join the best team around.
• Flat Hierarchies
  Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation
  Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events
  From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes
  Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Job Description

What you can expect

• Serve as the primary point of contact for assigned customer accounts, providing timely, professional, and solutions-focused support.
• Respond to customer inquiries promptly, communicate shipment or operational updates, and proactively manage customer expectations.
• Coordinate closely with warehouse operations to resolve service issues, investigate discrepancies, and ensure customer requirements are met.
• Take ownership of customer concerns through resolution, escalating issues to management when appropriate.
• Track customer requests, value-added services, and operational activities while maintaining accurate documentation and shared records.
• Coordinate weekly billing activities with the Finance team to ensure timely invoices, resolve billing discrepancies, and support the weekly billing cycle.
• Assist with customer claims by gathering documentation, maintaining claim records, and supporting investigations alongside the operations team.
• Prepare and maintain customer reports, KPI trackers, meeting minutes, contracts, and operational documentation using Microsoft Excel and shared file systems.
• Participate in regular customer meetings and internal operational reviews, providing updates and supporting continuous improvement initiatives.
• Maintain accurate customer information within warehouse management systems and internal databases.
• Collaborate with cross-functional teams to ensure service expectations, contractual commitments, and customer deliverables are consistently achieved.
• Promote a safe, organized, and customer-focused work environment while demonstrating Rhenus values in daily interactions.
• Perform other duties and special projects as assigned.

What you bring

• 2+ years of customer service, account coordination, or customer support experience within logistics, warehousing, distribution, manufacturing, or a related industry.
• Bachelor's degree in Business, Supply Chain Management, or a related field is preferred, or an equivalent combination of education and relevant experience.
• Experience supporting customers in a contract logistics or warehouse environment is considered a strong asset.
• Excellent verbal and written communication skills with a strong customer service mindset.
• Proficiency with Microsoft Office, particularly Excel and Outlook; experience preparing reports, maintaining spreadsheets, and managing customer documentation.
• Experience using Warehouse Management Systems (WMS); Blue Yonder experience is considered a strong asset.
• Strong organizational, multitasking, and time management skills, with the ability to prioritize competing demands.
• Exceptional attention to detail with strong analytical and problem-solving abilities.
• Ability to build positive working relationships with customers, warehouse operations, and internal stakeholders.
• Professional, dependable, and accountable with the ability to thrive in a fast-paced environment.
• Bilingual English/Spanish or English/German is considered a strong asset.
• Ability to work on-site five days per week at our Plainfield, Indiana facility.