On-Site Logistics Customer Success Manager

Priority-1 Inc.; Little Rock (AR); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Employer Contributions

Life Insurance

Short Term Disability

Long Term Disability

401(k) Plan

Profit Sharing

Paid Holidays and PTO

Job summary

Priority-1, Inc. is hiring a Customer Success Manager in Little Rock, AR.

This on-site role requires daily in-office attendance, Monday–Friday, 9:00 AM–6:00 PM, to manage an existing book of customers and ensure satisfaction across LTL, TL, and Expedited services. You will collaborate with Sales, Support, and Operations to identify additional service opportunities, monitor revenue trends, and act as the liaison for customers’ freight needs.

Qualifications

• Maintain relationships with an existing book of customer business.
• Identify opportunities for upsell across service offerings.
• Communicate account status to leadership.
• Proactively meet with customers to understand their freight needs.

Responsibilities

• Manage relationships with existing customers to ensure satisfaction and retention.
• Conduct proactive meetings to identify revenue opportunities and plan service expansions.
• Coordinate with Priority-1 support and operations to fulfill customer needs.
• Create and monitor CRM-based reports to track trends and performance.

Skills

Customer relationships

Account management

CRM management

Tools

CRM software

Job description

Priority-1, Inc. is hiring a Customer Success Manager in Little Rock, AR.

This on-site role requires daily in-office attendance, Monday–Friday, 9:00 AM–6:00 PM, to manage an existing book of customers and ensure satisfaction across LTL, TL, and Expedited services. You will collaborate with Sales, Support, and Operations to identify additional service opportunities, monitor revenue trends, and act as the liaison for customers’ freight needs.