On‑Site Logistics & Customer Care Coordinator

Forward Air Corp.; United States; On-site; USD 23,000 - 32,000; Full time

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support at a transportation terminal or logistics site.

You will be the main contact for customers, carriers, drivers, and internal teams to ensure accurate shipment processing, documentation, and timely updates. The role covers scheduling, shipment tracking, customer support, and core financial tasks such as accounts receivable, accounts payable, and billing.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
• Strong attention to detail with ability to follow established processes.
• Clear, professional written and verbal communication with a customer-focused approach.
• Ability to work collaboratively in a fast-paced, on-site environment.
• Discretion and confidentiality in handling sensitive information.
• Proficient with Windows PCs and common office tools (Outlook, Excel, Word).

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details and records.
• Track and trace shipments and communicate updates to customers and teams.
• Coordinate scheduling for pickups, deliveries, and appointments.
• Prepare and organize shipping documentation and POD.
• Support on-site activities, including freight acceptance and driver assistance.
• Assist with accounts receivable, accounts payable, and billing support tasks.
• Maintain organized electronic and physical files.
• Communicate with carriers and operations teams to ensure timely freight movement.
• Identify delays and escalate to operations leadership.
• Support routine administrative tasks and process improvements.
• All other duties as assigned.

Skills

Customer service

Data entry

Scheduling

Communication

Team collaboration

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office 365

Teams

Zoom

Webex

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support at a transportation terminal or logistics site.

You will be the main contact for customers, carriers, drivers, and internal teams to ensure accurate shipment processing, documentation, and timely updates. The role covers scheduling, shipment tracking, customer support, and core financial tasks such as accounts receivable, accounts payable, and billing.