On-Site Lease Account Specialist: Detail-Driven Support

Socket.dev; Manchester (IA); On-site; USD 28,000 - 32,000; Full time

Job summary

Socket.dev is seeking a Lease Account Coordinator in Manchester, IA to support customers through the quoting and leasing process. The role emphasizes accuracy, timely communication, and cross-team collaboration to ensure a smooth lease lifecycle.

You will prepare quotes, leases, and related documents while maintaining precise account data and providing professional service via phone and email.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, account coordination, leasing, sales support, or administrative support preferred.
• Strong customer service and communication skills.
• Professional and confident phone and email presence.
• Excellent attention to detail, particularly with quotes, pricing, contracts, and customer information.
• Strong organizational skills and ability to manage multiple priorities.
• Dependable follow-through and willingness to take ownership of customer requests in a fast-paced environment.
• Comfortable working with changing priorities throughout the day.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Experience in rental, leasing, transportation, construction, equipment, or service-based business is helpful but not required.

Responsibilities

• Serve as a primary point of contact for customers regarding quotes, leases, account questions, and service needs.
• Prepare and process customer quotes, lease agreements, and related documentation.
• Enter and maintain accurate customer, lease, pricing, and account information.
• Communicate with customers regarding lease details, changes, renewals, and other account needs.
• Partner with sales and internal teams to ensure customer requests are handled accurately and on time.
• Follow up on outstanding information, documentation, and customer requests.
• Respond to customer questions by phone and email in a professional and timely manner.
• Help resolve customer concerns and identify the right internal resources when additional support is needed.
• Maintain organized customer and lease records.
• Assist with general account administration and reporting.
• Help identify ways to make the customer experience and internal processes more efficient.

Skills

Customer service

Communication

Organization

Attention to detail

Time management

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

Socket.dev is seeking a Lease Account Coordinator in Manchester, IA to support customers through the quoting and leasing process. The role emphasizes accuracy, timely communication, and cross-team collaboration to ensure a smooth lease lifecycle.

You will prepare quotes, leases, and related documents while maintaining precise account data and providing professional service via phone and email.