Lease Account Coordinator

Katalyst Systems Impact; Manchester (IA); On-site; USD 57,308,000 - 65,904,000; Full time

Job summary

Katalyst Systems Impact in Manchester, IA is seeking a detail-oriented Lease Account Coordinator to support customers through quoting and leasing processes. This on-site role requires strong organizational skills, attention to detail, and effective communication by phone and email.

You will prepare quotes and lease documents, maintain accurate account information, and collaborate with sales and internal teams to ensure timely, accurate service from initial request through lease life cycle.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, account coordination, leasing, sales support, or administrative support preferred.
• Strong customer service and communication skills.
• Professional and confident phone and email presence.
• Excellent attention to detail, particularly with quotes, pricing, contracts, and customer information.
• Strong organizational skills and the ability to manage multiple priorities.
• Dependable follow-through and ownership of customer requests.
• Comfortable in a fast-paced environment with changing priorities.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Ability to learn new software and internal systems quickly.
• Experience in rental, leasing, transportation, construction, equipment, or a service-based business is helpful but not required.

Responsibilities

• Serve as a primary point of contact for customers regarding quotes, leases, account questions, and service needs
• Prepare and process customer quotes, lease agreements, and related documentation
• Enter and maintain accurate customer, lease, pricing, and account information
• Communicate with customers regarding lease details, changes, renewals, and other account needs
• Partner with sales and internal teams to ensure customer requests are handled accurately and on time
• Follow up on outstanding information, documentation, and customer requests
• Respond to customer questions by phone and email in a professional and timely manner
• Help resolve customer concerns and identify the right internal resources when additional support is needed
• Maintain organized customer and lease records
• Assist with general account administration and reporting
• Help identify ways to make the customer experience and internal processes more efficient

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Phone and email professionalism

Problem-solving

Teamwork

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Lease Account Coordinator

Manchester, IA | On-Site
Schedule: Monday-Friday, 7:00 AM-4:00 PM or 7:30 AM-4:30 PM
Pay: $20.00-$23.00 per hour

Are you someone who enjoys working with customers, keeping details organized, and making sure nothing falls through the cracks?

A growing transportation and mobile space solutions company in Eastern Iowa is looking for a Lease Account Coordinator to support customers throughout the quoting and leasing process. This is a customer service-focused position where you'll work directly with customers, prepare quotes and lease documentation, maintain accurate account information, and help ensure a smooth experience from the initial request through the life of the lease.

We're looking for someone who is responsive, organized, comfortable juggling multiple requests, and genuinely enjoys helping customers.

What You'll Do

• Serve as a primary point of contact for customers regarding quotes, leases, account questions, and service needs
• Prepare and process customer quotes, lease agreements, and related documentation
• Enter and maintain accurate customer, lease, pricing, and account information
• Communicate with customers regarding lease details, changes, renewals, and other account needs
• Partner with sales and internal teams to ensure customer requests are handled accurately and on time
• Follow up on outstanding information, documentation, and customer requests
• Respond to customer questions by phone and email in a professional and timely manner
• Help resolve customer concerns and identify the right internal resources when additional support is needed
• Maintain organized customer and lease records
• Assist with general account administration and reporting
• Help identify ways to make the customer experience and internal processes more efficient

What We're Looking For

• High school diploma or equivalent required
• Previous experience in customer service, account coordination, leasing, sales support, or administrative support preferred
• Strong customer service and communication skills
• Professional and confident phone and email presence
• Excellent attention to detail, particularly when working with quotes, pricing, contracts, and customer information
• Strong organizational skills and the ability to manage multiple priorities
• Dependable follow-through and a willingness to take ownership of customer requests
• Comfortable working in a fast-paced environment where priorities may change throughout the day
• Strong problem-solving skills and willingness to ask questions when needed
• Proficiency with Microsoft Outlook, Excel, and Word
• Ability to learn new software and internal systems quickly
• Experience in rental, leasing, transportation, construction, equipment, or a service-based business is helpful but not required

Compensation & Schedule

• Pay: $20.00-$23.00 per hour, depending on experience
• Schedule:
  • Monday-Friday, 8:00 AM-5:00 PM, or
  • Monday-Friday, 7:30 AM-4:30 PM
• This is a full-time, on-site position in Manchester, Iowa.

You May Be a Great Fit If You...

• Enjoy building relationships and helping customers
• Are naturally organized and detail-oriented
• Like having ownership of your work and following things through to completion
• Can manage several customer requests without losing track of the details
• Communicate clearly and professionally
• Catch errors and inconsistencies before they become problems
• Enjoy working as part of a team while being able to manage your own responsibilities
• Want a role where strong customer service and attention to detail are equally important