On-Site IT Technician: Networks & Device Setup

TerraFirma; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

TerraFirma in TX seeks an IT Field Technician to keep our people and devices running as we grow. This on-site role involves setting up laptops and iPads for new hires, redeploying equipment, and network cabling.

You’ll work with the IT Director to implement standards and training on our systems. We value curiosity, reliability, and hands-on ability; training will be provided on our cabling, device management, and enterprise networking.

Qualifications

• Experience in help desk, desktop support, field tech, or similar hands-on role.
• Experience wiring network cables or other low-voltage work (cameras, alarms, access control).
• Exposure to MDM tools, Google Workspace, Okta, or Slack administration.
• Familiarity with iPads/iOS and basic Linux.
• Basic networking knowledge (IP, DHCP, Wi‑Fi, switches).
• CompTIA A+ or Network+ certification, or working toward one.

Responsibilities

• Prepare, set up, and hand off laptops, desktops, iPads, and peripherals for new employees, and walk them through first sign-in and the tools they’ll use.
• Wipe, reimage, and redeploy returned equipment, and retire devices at end of life.
• Enroll devices in our MDM platforms and ensure proper reporting.
• Maintain hardware inventory, serial numbers, and incoming orders.
• Own the IT help Slack channel and escalate where needed.
• Troubleshoot hardware, Wi‑Fi, printer, sign-in, and app issues for Mac, Windows, iPad, and Linux users.
• Run, terminate, label, and test Cat6/Cat6A network cable for desks and rooms.
• Mount and connect Wi‑Fi access points and cameras; keep network closets organized.
• Serve as on-site contact for vendors (low-voltage, ISPs, access control).
• Carry out IT Director projects like device re-enrollments, office moves, and network upgrades.
• Document fixes and create how-tos; spot recurring problems and suggest improvements.

Skills

Mac and Windows troubleshooting

Clear communication

Organization & labeling

Ownership mentality

Education

CompTIA A+ or Network+ certification

Tools

MDM tools

Google Workspace

Okta

Slack administration

Networking basics

Cat6/Cat6A cabling

Job description

TerraFirma in TX seeks an IT Field Technician to keep our people and devices running as we grow. This on-site role involves setting up laptops and iPads for new hires, redeploying equipment, and network cabling.

You’ll work with the IT Director to implement standards and training on our systems. We value curiosity, reliability, and hands-on ability; training will be provided on our cabling, device management, and enterprise networking.