On-Site IT Technician & Network Cable Pro

TerraFirma, Inc.; Buda (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

TerraFirma, a growing Texas startup redefining earth-moving infrastructure, seeks an in-house IT Field Technician to keep devices and offices running as the team scales from ~45 to 150+ employees. You’ll set up laptops and iPads, redeploy equipment, run network cabling, and be the first IT contact on site.

You’ll work with the IT Director, gaining hands-on experience in identity and device management, enterprise networking, and on-the-ground problem solving. Training will be provided.

Qualifications

• Comfortable setting up and troubleshooting Mac and Windows computers.
• Clear, friendly communication with non-technical coworkers, in person and over Slack.
• Organized and detail‑oriented, with labeling and tracking serial numbers.
• Takes ownership and follows through without being chased.

Responsibilities

• Prepare, set up, and hand off laptops, desktops, iPads, and peripherals for new employees, and walk them through first sign-in and the tools they’ll use.
• Wipe, reimage, and redeploy returned equipment, and retire devices at end of life.
• Enroll devices in our mobile device management (MDM) platforms and confirm they report in correctly.
• Keep hardware inventory accurate, including who has what, serial numbers, and spares, and receive and check incoming equipment orders.
• Own the IT help Slack channel, resolving what you can and escalating the rest to the IT Director.
• Troubleshoot hardware, Wi‑Fi, printer, sign‑in, and app issues for Mac, Windows, iPad, and Linux users.
• Run, terminate, label, and test Cat6/Cat6A network cable for new desks, rooms, and suites.
• Mount and connect Wi‑Fi access points, cameras, and other network devices, and keep network closets and racks organized.
• Serve as the on‑site point of contact for outside vendors, including low‑voltage contractors, ISPs, and door access providers.
• Carry out projects planned by the IT Director, such as device re‑enrollments, office moves, and network upgrades.
• Document fixes and how‑tos, spot recurring problems, and suggest improvements.

Skills

Mac/Windows support

Communication

Organization

Ownership

Help desk

Network cabling

MDM familiarity

iPad/iOS

Linux basics

Networking basics

Certifications (A+/Network+)

Tools

Google Workspace

Okta

Slack administration

Job description

TerraFirma, a growing Texas startup redefining earth-moving infrastructure, seeks an in-house IT Field Technician to keep devices and offices running as the team scales from ~45 to 150+ employees. You’ll set up laptops and iPads, redeploy equipment, run network cabling, and be the first IT contact on site.

You’ll work with the IT Director, gaining hands-on experience in identity and device management, enterprise networking, and on-the-ground problem solving. Training will be provided.