On-Site IT Technician — End-User Support & Hardware Help

Trillium-Family-Services; Corvallis (OR); On-site; USD 34,000 - 37,000; Full time

Job summary

Trillium Family Services is seeking an IT Technician to provide on-site technical support across our campuses in Portland and Corvallis. You will install, configure, and troubleshoot hardware and software, assist end users, and work with our Information Systems team to ensure reliable technology services.

This on-site role requires travel between locations and a 40-hour workweek, with a pay range of $25.00-$27.00 per hour.

Qualifications

• Experience installing, maintaining, and troubleshooting computer hardware and software.
• Familiarity with Windows network environments.
• Experience repairing and troubleshooting IBM-compatible Windows-based computers is preferred.
• Experience supporting end users in a business or healthcare environment is a plus.

Responsibilities

• Install, configure, and coordinate the deployment of computer hardware and software applications.
• Provide technical support and troubleshooting for desktop computers, laptops, printers, and peripheral devices.
• Assist the System Administrator with system support and issue resolution.
• Manage and monitor backup systems.
• Schedule and perform preventive maintenance on computer equipment.
• Coordinate and schedule vendor service calls when necessary.
• Set up user accounts, file access, and email accounts for new hires and assist with employee terminations.
• Train staff on Microsoft applications, business software, clinical software, and other technology tools.
• Maintain accurate inventory and tracking of IT department assets.
• Prepare and maintain department reports and documentation.
• Provide recommendations that support the continued growth and improvement of the organization's technology environment.
• Complete all required agency trainings and maintain compliance with organizational policies.

Skills

Troubleshooting

Customer service

Prioritization

Documentation

Confidential information handling

Microsoft Office

Education

Associate degree in MIS / CIS or related field

Equivalent combination of education and experience

Tools

Microsoft Office

Job description

Trillium Family Services is seeking an IT Technician to provide on-site technical support across our campuses in Portland and Corvallis. You will install, configure, and troubleshoot hardware and software, assist end users, and work with our Information Systems team to ensure reliable technology services.

This on-site role requires travel between locations and a 40-hour workweek, with a pay range of $25.00-$27.00 per hour.