On-Site IT Systems & Network Support Analyst

Arkansas Children’s Hospital

Little Rock (AR)

On-site

USD 62,179,000 - 77,653,000

Full time

3 days ago

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Job summary

Arkansas Children’s Hospital is seeking an IT Support Technician to maintain in-house technology equipment and provide end-user support on-site in Little Rock. The role focuses on desktop hardware, software, and network systems, with responsive incident handling and documentation.

The position requires a high school diploma or GED with 2 years of relevant experience, or 4 years of experience in lieu of a diploma.

Qualifications

High school diploma or GED and 2 years of relevant experience, or 4 years of experience in lieu of a diploma/GED.
A+ - CompTIA, Network+ - CompTIA, Security+ - CompTIA certifications preferred.
Experience with desktop hardware, software and network systems.
On-site IT support and maintenance across computer and network environments.

Responsibilities

Maintains desktop hardware/software and network support.
Receives and responds to calls, pages, and emails regarding computer systems and network problems.
Monitors and maintains end-user connectivity to network systems.
Performs on-site analysis, diagnostics and resolution of complex system problems.
Develops and maintains inventory of hubs, routers, switches, and other networking equipment.
Documents instances of system and network failure, repair, installation and removal.
Performs hardware and peripheral equipment upgrades and repairs.
Assists in performing system backups and recovery.
Contributes to business continuity and disaster recovery planning.
Rotating on-call pager duties.
Performs other duties as assigned.