Systems Support Analyst II

Arkansas Children’s Hospital; Little Rock (AR); On-site; USD 62,179,000 - 77,653,000; Full time

Job summary

Arkansas Children’s Hospital is seeking an IT Support Technician to maintain in-house technology equipment and provide end-user support on-site in Little Rock. The role focuses on desk­top hardware, software, and network systems, with responsive incident handling and documentation.

The position requires a high school diploma or GED with 2 years of relevant experience, or 4 years of experience in lieu of a diploma.

Qualifications

• High school diploma or GED and 2 years of relevant experience, or 4 years of experience in lieu of a diploma/GED.
• A+ - CompTIA, Network+ - CompTIA, Security+ - CompTIA certifications preferred.
• Experience with desktop hardware, software and network systems.
• On-site IT support and maintenance across computer and network environments.

Responsibilities

• Maintains desktop hardware/software and network support.
• Receives and responds to calls, pages, and emails regarding computer systems and network problems.
• Monitors and maintains end-user connectivity to network systems.
• Performs on-site analysis, diagnostics and resolution of complex system problems.
• Develops and maintains inventory of hubs, routers, switches, and other networking equipment.
• Documents instances of system and network failure, repair, installation and removal.
• Performs hardware and peripheral equipment upgrades and repairs.
• Assists in performing system backups and recovery.
• Contributes to business continuity and disaster recovery planning.
• Rotating on-call pager duties.
• Performs other duties as assigned.

Skills

Desktop hardware support

Network connectivity

End-user support

On-site troubleshooting

Education

High school diploma or GED

Associate's Degree in related field

Tools

Routers

Switches

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.Work Shift:Day ShiftTime Type:Full timeDepartment:CC017130 Information TechnologySummary:Monday to Friday, 8:00 a.m. to 5:00 p.m. — On-siteSalary:Most new hires start between $21.70-$27.10 per hour, depending on experience and qualifications.Additional Information:This position will support and maintain in-house technology equipment and IT assets. This includes installation, maintenance, and general support of computer and network systems. Monitor systems ensuring optimal performance and address end-user hardware and software request.Required Education:High school diploma or GED or equivalentRecommended Education:Associate's Degree in a related field of study.Required Work Experience:High School Diploma/GED and 2 years of relevant experience, or 4 years of experience in lieu of a diploma/GED.Recommended Work Experience:Required Certifications:Recommended Certifications:A+ - CompTIA, Network+ - CompTIA, Security+ - CompTIADescription1. Maintains Desktop Hardware/Software and Network Support.2. Receives and responds to incoming calls, pages and or emails regarding computer systems and network problems.3. Monitors, tests, and maintains end user connectivity to network computer systems.4. Performs on-site analysis, diagnostics, and resolution of complex system problems.5. Develops and maintains an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.6. Documents instances of systems and network failure, repair, installation, and removal.7. Performs hardware and peripheral equipment improvements, upgrades and repairs.8. Assists in performing systems backups and recovery.9. Aids in the development of business continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crises in accordance with business continuity and disaster recovery plans.10. Performs other duties as assigned. that are in the determination of management associated with the position and are commensurate with the incumbent's knowledge and experience.11. Rotating On-Call Pager.12. Performs other duties as assigned.