Mid-Level IT Technician: Hybrid Onsite/Remote Support

Unclassified; Kentucky; Hybrid; USD 75,000 - 125,000; Full time

Job summary

Unclassified in Upstate New York is seeking a skilled Mid-Level IT Technician to join our team. The role focuses on providing hands-on technical support, troubleshooting hardware and software, and helping keep IT systems reliable.

You will handle onsite and remote user requests, document solutions, and assist with upgrades and security tasks while collaborating with colleagues to deliver responsive service.

Qualifications

• 3+ years of IT support or help desk experience.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows environments and basic networking.
• Excellent communication and customer service.
• Ability to work independently and in a team.

Responsibilities

• Provide onsite and remote technical support to users.
• Troubleshoot desktop, laptop, printer, software, and network issues.
• Install, configure, and maintain computers, applications, and peripherals.
• Support Microsoft 365, Active Directory, and basic networking tasks.
• Document issues, solutions, and IT procedures.
• Assist with system upgrades, security updates, and IT projects.

Skills

IT support

Troubleshooting

Windows

Networking

Customer service

Tools

Microsoft 365

Active Directory

Windows OS

Networking basics

Job description

Unclassified in Upstate New York is seeking a skilled Mid-Level IT Technician to join our team. The role focuses on providing hands-on technical support, troubleshooting hardware and software, and helping keep IT systems reliable.

You will handle onsite and remote user requests, document solutions, and assist with upgrades and security tasks while collaborating with colleagues to deliver responsive service.