On-Site IT Support Technician I - Wellness Resort

Canyon Ranch Operating, LLC; Spicewood (TX); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Health plan

25 days off (vacation/holiday)

Life insurance

Maternity leave

Employee Assistance Program

Job summary

Canyon Ranch Austin is seeking an IT Support Technician I to serve as the on-site face of technology for colleagues and guests in a luxury wellness hospitality setting. You will resolve day-to-day tech issues, support operational systems, and monitor local infrastructure while escalating when needed.

The role operates within a centralized model with corporate engineering handling enterprise applications and security.

Qualifications

• 2–4 years IT support, help desk, or related experience.
• Experience supporting desktops, mobile devices, and workplace tech in a fast-paced environment.
• Strong troubleshooting, organization, and customer service skills.
• Excellent written and verbal communication with all levels of the organization.

Responsibilities

• Provide first-level support for desktops, laptops, mobile devices, peripherals, and collaboration tools.
• Troubleshoot hardware, software, network, wireless, and remote-access issues; escalate when needed.
• Maintain accurate ticket documentation and communicate updates clearly.
• Deliver polished support for colleagues, leadership, VIPs, and guests.
• Support endpoint deployment including imaging, device setup, encryption, patching, and asset tracking.

Skills

IT support

Troubleshooting

Communication

Networking basics

Prioritization

Learning mindset

Education

High School Diploma

Job description

Canyon Ranch Austin is seeking an IT Support Technician I to serve as the on-site face of technology for colleagues and guests in a luxury wellness hospitality setting. You will resolve day-to-day tech issues, support operational systems, and monitor local infrastructure while escalating when needed.

The role operates within a centralized model with corporate engineering handling enterprise applications and security.