On-Site IT Support Technician – Helpdesk & Networking

Softthink Solutions; Canton (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Softthink Solutions is seeking an On-Site Support Technician to service City of Canton staff. You will provide remote and on-site IT assistance, manage incidents, and ensure rapid resolution of hardware and software issues.

The role requires 5–8 years of helpdesk or desktop support, proficiency with Windows and printers, basic networking, and experience using a ticketing system to meet SLA targets. Position is based at City Hall with obligations to work standard hours 8 AM–5 PM ET and to assist

Qualifications

• Associate degree preferred in IT/CS or related field.
• Technical certifications (A+, Network+, MCP) are a plus.
• 5-8 years of helpdesk or desktop support experience.

Responsibilities

• Provide remote and on-site technical support
• Troubleshoot workstation, printer, network, and application issues
• Escalate unresolved issues to senior engineers
• Document all work in ticketing system
• Support emergency after-hours critical incidents (network outage, ransomware, firewall failure)
• Assist with new workstation setup and replacement hardware configuration

Skills

Helpdesk experience

Desktop support

Windows troubleshooting

Printer support

Networking basics

Ticketing system usage

SLA adherence

Education

Associate degree in IT/Computer Support

A+/Network+/MCP certifications

Tools

Ticketing system

Job description

Softthink Solutions is seeking an On-Site Support Technician to service City of Canton staff. You will provide remote and on-site IT assistance, manage incidents, and ensure rapid resolution of hardware and software issues.

The role requires 5–8 years of helpdesk or desktop support, proficiency with Windows and printers, basic networking, and experience using a ticketing system to meet SLA targets. Position is based at City Hall with obligations to work standard hours 8 AM–5 PM ET and to assist