Deskside Support Technician

Pomeroy Technologies LLC.; Council Bluffs (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

RadNet, Inc. is seeking an IT Support Technician in Council Bluffs, IA. This role involves providing phone and in-person technical support for users, resolving issues related to email, computer systems, and desktop applications.

Candidates must have strong troubleshooting skills and be able to lift up to 40 lbs. Experience with Microsoft Office 365 and IT asset management is preferred.

This opportunity includes participation in after-hours support as needed.

Qualifications

• Experience providing phone and in-person technical support.
• Ability to lift up to 40 lbs and stand for extended periods.
• Dependable work ethic and proactive approach.

Responsibilities

• Provide technical support for users, addressing email and OS issues.
• Document support requests using ITSM solutions.
• Assist with configuration management and IT asset tracking.

Skills

Technical support

Troubleshooting

Customer service

Microsoft Office 365

Root cause analysis

Tools

ServiceNow

Microsoft Teams

Job description

Responsibilities

• Provide phone and in-person technical support for users, addressing issues related to email, computer operating systems, desktop applications, and other deployed or developed applications
• Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation
• Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment
• Document support requests and resolutions using an IT Service Management (ITSM) solution such as ServiceNow
• Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client-specific software
• Set up and maintain workstation components, including network cards, sound cards, video cards, printers, scanners, and video teleconferencing equipment
• Manage IT asset deployment and retrieval, including laptops and mobile devices, during employee onboarding and offboarding
• Perform root cause analysis and generate requested reports from ServiceNow
• Participate in an after-hours support rotation as needed
• Provide Audio/Visual (A/V) support for meetings, conferences, and briefings
• Assist with configuration management, including deployments, imaging, and provisioning
• Maintain IT asset management, tracking, and inventory control

Physical Requirements

• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces

Soft Skills

• Dependability and proactive work ethic
• Ability to work with strong personalities and meet customer expectations
• Coachable and responsive to feedback from leadership

Team player with a positive attitude

Physical and Mental Demands

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

Position Type

Location

Council Bluffs, IA

Area of Interest

IT

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