On-Site IT Support Technician

Bell Techlogix, Inc.; Hampton (VA); On-site; USD 42,000 - 63,000; Full time

Job summary

Bell Techlogix, Inc. in Hampton, VA seeks a Deskside Support Technician to install, repair, and support computer systems and peripherals at client sites. The role emphasizes timely, reliable service and direct customer interaction in a fast-paced environment.

The position requires performing Tier 1 support with potential Tier 2 tasks, strict adherence to client policies, and collaboration across departments. Travel to client sites may be required as needed.

Qualifications

• High school diploma or equivalent; College degree preferred.
• 1–3 years of technical or related experience preferred; relevant education may substitute.
• US citizenship required due to federal government contract requirements.
• Experience with various versions of Microsoft operating systems.
• Experience with various versions of Microsoft Office Suites.
• Some experience with AD and imaging software.
• Knowledge of industry quality standards.
• Client-required certifications, if needed.

Responsibilities

• Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Primarily provides Tier 1 level support; may provide Tier 2 level support as needed.
• Escalates problems and issues to a higher level of support as needed.
• Processes timely and accurate information to ensure compliance with vendor warranty requirements.
• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
• Adheres to client policies and procedures while maintaining the integrity of the customer’s data.
• Maintains and updates work order tickets in client’s ITSM tool.
• Coordinates across multiple departments/vendors to provide support.
• Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with the customer when responding to technical questions or requests for information.
• Maintains regular attendance.
• Other duties as assigned by management.

Skills

Communication

Teamwork

Customer service

Attention to detail

Organizational skills

Education

High school diploma

College degree preferred

Tools

AD (Active Directory)

Imaging software

Microsoft Office

Windows OS versions

Job description

Bell Techlogix, Inc. in Hampton, VA seeks a Deskside Support Technician to install, repair, and support computer systems and peripherals at client sites. The role emphasizes timely, reliable service and direct customer interaction in a fast-paced environment.

The position requires performing Tier 1 support with potential Tier 2 tasks, strict adherence to client policies, and collaboration across departments. Travel to client sites may be required as needed.