On-Site IT Support Specialist: Troubleshooter & Collaborator

Socket.dev; Arkansas; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

NWACC is an Equal Opportunity Employer

Job summary

NWACC in Northwest Arkansas is seeking an IT Support Specialist to provide comprehensive hardware and software support for students, faculty, and staff. The role involves diagnosing complex technical issues, deploying and imaging computers, and coordinating with engineers and vendors as needed.

The position is 100% in-person, requiring strong communication, problem-solving, and project coordination skills to keep campus technology running smoothly and securely.

Qualifications

• Strong customer service, communication, project coordination, and organizational skills.

Responsibilities

• Troubleshoot computer and systems hardware, software and printer issues.
• Deploys new computers, systems and laptops including re-imaging and re-deploying used computers for student, faculty, staff and classroom use.
• Installs software programs and updates in computers and laptops.
• Create images for new computers and laptops as needed.
• Analyzes computer and system logs to identify source of errors and collaborates with engineers and / or third-party vendors to resolve both hardware and software problems as needed.
• Evaluate compatibility of new software and hardware with NWACC's systems.
• Assists with obtaining technology quotes, ensuring that items ordered will work with installed computer and instructional systems.
• Researches and evaluates current and future computer related technologies.
• Maintains an expert level of training in a variety of specialized application software packages.
• Evaluates and implements necessary adjustments to applications / processes to accommodate user requirements.
• Recommends changes or updates in programming (workflow, process, etc.), documentation and training to address system deficiencies and user needs.
• Works with vendors to support warranty part replacement of technology equipment.
• Process work orders promptly and document issue / resolution in knowledge base and / or ticketing system.
• Travel to offsite locations to troubleshoot and repair issues as needed.
• Answer phones, troubleshoot users' issue, create and assign work orders during busy times and or when the helpdesk staff is unavailable.
• Additional duties may be assigned as necessary to support the goals and objectives of the department and college

Skills

Customer service

Communication

Project coordination

Organizational skills

Technical troubleshooting

Education

Associate degree

Job description

NWACC in Northwest Arkansas is seeking an IT Support Specialist to provide comprehensive hardware and software support for students, faculty, and staff. The role involves diagnosing complex technical issues, deploying and imaging computers, and coordinating with engineers and vendors as needed.

The position is 100% in-person, requiring strong communication, problem-solving, and project coordination skills to keep campus technology running smoothly and securely.